Hospitality Shift Leader

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.

At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first. As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation. While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged.

Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.

The Hospitality Shift Leader plays a key role in ensuring the smooth and efficient delivery of hospitality services during events and daily operations. Acting as the first point of support for the team, the Shift Leader maintains service standards, motivates staff, and oversees operational tasks to create a seamless guest experience. With responsibility for service quality, team coordination, and compliance, this role ensures that every shift runs to the highest standards of safety, efficiency, and customer satisfaction.

Do you have a passion for delivering exceptional hospitality experiences and leading teams to success? Burgess Hall, part of Huntingdonshire District Council’s One Leisure service, is seeking a proactive and customer-focused Hospitality Shift Leader to play a key role in the smooth delivery of our diverse calendar of events and functions.

In this role, you will:

• Lead, guide, and support staff during shifts, ensuring service excellence and compliance with health, safety, and legal requirements
• Deliver outstanding customer service, responding professionally to guest feedback and ensuring every visitor has a positive experience
• Drive income growth by achieving sales targets through upselling, trading, and excellent product knowledge
• Oversee cash handling, shift reporting, and stock management to ensure accountability and operational efficiency
• Uphold high standards of cleanliness, safety, and security across bar and catering facilities
• Support the wider One Leisure service in promoting a positive image of Huntingdonshire both locally and beyond.

We are looking for someone with a passion for hospitality, a strong sense of responsibility, and the ability to thrive in a busy events environment. You’ll play a vital role in shaping the customer journey at Burgess Hall and helping us grow as a leading events and entertainment venue.

You are an enthusiastic and motivated hospitality professional with proven experience in delivering high-quality service in busy bar, catering, or event environments. A natural leader, you can inspire and guide your team while maintaining a calm, professional approach. You take pride in exceeding customer expectations, resolving issues effectively, and creating memorable experiences.

With a keen eye for detail, you are confident in handling cash, monitoring stock, and ensuring operational efficiency. You thrive in a role that combines hands-on service with responsibility for safety, compliance, and commercial success. Most importantly, you are adaptable, approachable, and committed to contributing positively to the reputation and growth of Burgess Hall and the wider One Leisure service.

An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

We recognise that some candidates may choose to use AI tools to support their application. While we welcome the use of technology to help present your experience and achievements, we ask that the content of your application remains an accurate reflection of your own skills, knowledge and experience.

In particular, we encourage candidates to demonstrate how they meet the criteria for the role by providing specific examples from their own experience. This helps us to better assess your suitability for the position.

As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity and are supportive employers, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.