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- Tasks: Provide 2nd line technical support and hands-on assistance for ICT issues.
- Company: Local government IT service in Huntingdon with a focus on excellent customer service.
- Benefits: Flexible remote work options and opportunities for career development.
- Why this job: Join a dynamic environment and make a difference across multiple councils.
- Qualifications: Experience with Service Desk software, Microsoft Operating Systems, and ICT infrastructure management.
- Other info: Diverse workplace with a strong emphasis on teamwork and growth.
The predicted salary is between 30000 - 42000 £ per year.
A local government IT service in Huntingdon is seeking a Desktop Analyst to provide 2nd line technical support across multiple councils. This role involves hands-on support for ICT issues and ensuring excellent customer service in a dynamic environment.
The ideal candidate should have experience with:
- Service Desk software
- Microsoft Operating Systems
- ICT infrastructure management
Flexibility for remote work is offered, along with opportunities for career development within a diverse workplace.
Desktop Analyst - Hybrid IT Support (2nd Line) employer: Huntsdc
Contact Detail:
Huntsdc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Analyst - Hybrid IT Support (2nd Line)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Desktop Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Service Desk software and Microsoft Operating Systems. We want to show that we’re not just knowledgeable but also passionate about providing top-notch support.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples where you’ve gone above and beyond to help someone with an ICT issue. We need to demonstrate that we can keep our cool in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have updates on new opportunities and career development options that you won’t want to miss.
We think you need these skills to ace Desktop Analyst - Hybrid IT Support (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Service Desk software and Microsoft Operating Systems. We want to see how your skills match the role, so don’t be shy about showcasing your ICT infrastructure management experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Desktop Analyst position and how you can contribute to providing excellent customer service across multiple councils. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled ICT issues in the past. We love seeing candidates who can think on their feet and provide hands-on support, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Huntsdc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems and any relevant Service Desk software. Be prepared to discuss specific issues you've resolved in the past, as this will show your hands-on experience and technical prowess.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a client or user. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with ICT Infrastructure
Understand the basics of ICT infrastructure management. Be ready to talk about how different components interact and any relevant experiences you have had in managing or troubleshooting these systems.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company culture and career development opportunities align with your goals.
