At a Glance
- Tasks: Lead and develop a dynamic customer service team to deliver exceptional service.
- Company: Join a well-established organisation in Kings Hill with a supportive culture.
- Benefits: Enjoy a competitive salary, modern offices, and a collaborative work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a motivated team.
- Qualifications: Experience in managing customer service teams and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Kings Hill, Kent
Salary: £35,000 per annum
Job Type: Permanent, Full-Time
Role Overview
We are seeking an experienced and motivated Customer Service Manager to join a well-established organisation based in Kings Hill. This is an excellent opportunity for a customer‑focused leader to manage and develop a team of 8‑10, ensuring the delivery of exceptional service standards and operational excellence.
Key Responsibilities
- Lead, motivate, and develop a team of 8‑10.
- Monitor individual and team performance against agreed KPIs and service standards.
- Conduct regular one‑to‑one meetings, performance reviews, and coaching sessions.
- Manage team rotas, resource planning, and workload allocation.
- Handle and resolve escalated customer queries and complaints professionally and efficiently.
- Identify training and development needs within the team and support ongoing learning.
- Analyse customer feedback and service metrics to identify opportunities for improvement.
- Work closely with internal departments to ensure a seamless customer journey.
- Produce regular management reports on team performance and customer service outcomes.
- Support the implementation of customer service initiatives, processes, and best practices.
- Foster a positive team culture focused on collaboration, accountability, and continuous improvement.
Skills & Experience Required
- Previous experience managing a customer service team.
- Proven ability to lead, coach, and develop high‑performing teams.
- Strong understanding of customer service principles and best practices.
- Excellent communication and interpersonal skills.
- Experience handling escalated customer issues and complaints.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using CRM systems and Microsoft Office applications.
- Analytical mindset with the ability to interpret data and drive improvements.
- Positive, proactive, and solutions‑focused approach.
What's on Offer
- Salary of £35,000 per annum.
- Permanent, full‑time position.
- Supportive and collaborative working environment.
- Modern offices based in Kings Hill.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Please note: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Manager in West Malling employer: Huntress
Join a well-established organisation in Kings Hill as a Customer Service Manager, where you will lead a dedicated team in a supportive and collaborative environment. With a focus on employee growth and development, we offer opportunities for continuous learning and improvement, all while ensuring exceptional service standards. Our modern offices and commitment to diversity make this an attractive workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in West Malling
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service excellence. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated and developed teams in the past. Highlight your ability to handle escalated customer issues and how you’ve driven improvements based on feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager in West Malling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and any specific achievements that demonstrate your leadership skills. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to show how you’ve improved service standards or team performance. Numbers speak volumes, and we’re all about results!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to upload your CV and cover letter in one go. Plus, it helps us keep everything organised!
How to prepare for a job interview at Huntress
✨Know Your Team Dynamics
Before the interview, take some time to think about how you would lead and motivate a team of 8-10. Be ready to share specific examples from your past experiences where you've successfully developed a team or handled performance issues.
✨Showcase Your Customer Service Expertise
Prepare to discuss your understanding of customer service principles and best practices. Think of scenarios where you've resolved escalated customer complaints and how you ensured a seamless customer journey. This will demonstrate your capability in handling the role effectively.
✨Be Data-Driven
Since the role involves analysing customer feedback and service metrics, come prepared with examples of how you've used data to drive improvements in your previous roles. This shows that you have an analytical mindset and can interpret data to enhance service delivery.
✨Emphasise Collaboration and Culture
The company values a positive team culture, so be ready to discuss how you foster collaboration and accountability within your teams. Share any initiatives you've implemented that contributed to a supportive work environment, as this aligns with their focus on continuous improvement.
