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- Tasks: Coordinate engineering activities and provide top-notch customer support in a dynamic environment.
- Company: Established printing company with a focus on customer satisfaction and teamwork.
- Benefits: 25 days holiday, contributory pension, free breakfast, and cycle to work scheme.
- Why this job: Join a supportive team and make a real difference in customer service delivery.
- Qualifications: Experience in customer support and strong IT skills required.
- Other info: Enjoy a flexible work schedule after probation and opportunities for career growth.
The predicted salary is between 28000 - 35000 £ per year.
Salary: £32,000 - £35,000
Based at Stockley Business Park, Uxbridge. Office-based role during 6-month probation, then 4 days in the office, 1 day working from home.
A well-established company in the printing industry is seeking an Engineering Planning Coordinator to join their dedicated team based in beautiful offices in Stockley Business Park, Uxbridge. This role plays a key part in delivering a high standard of after-sales support, ensuring customers receive efficient, accurate and timely service. This is an ideal opportunity for a highly organised, customer-focused individual who enjoys coordinating activity behind the scenes, working closely with customers, engineers and internal teams to support service delivery across the UK and Republic of Ireland.
Key Responsibilities
- Build and maintain strong, long-term customer relationships through consistent, high-quality service
- Handle customer enquiries, quotations and spare parts orders via phone and email
- Log, manage and track service and spare parts calls from initial request through to invoicing
- Coordinate with technicians and internal departments to ensure efficient and cost-effective service delivery
- Identify spare parts using technical manuals, diagrams and internal systems
- Monitor job queues, service schedules and planned maintenance to support operational efficiency
- Liaise with customers and engineers, providing updates, managing escalations and scheduling field resources
- Perform administrative tasks to support service delivery and meet agreed service levels
- Collaborate effectively with internal departments to maintain strong working relationships
- Provide cover across work control, spare parts and installations, including Saturdays on a rotational shift pattern
Experience & Skills
- Experience supporting after-sales, service coordination or customer support teams
- Experience of scheduling engineers
- Confident handling customer enquiries, documentation and service administration
- Strong IT skills, including Microsoft Word, Excel, and SAP
- Ability to learn new systems and processes quickly
- Excellent attention to detail and problem-solving skills
Benefits
- 25 days' holiday, rising to 28 days with length of service
- Long-service recognition: watch after 10 years; additional leave and holiday contribution after 20 years
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on-site parking
- Free Friday breakfast
Hours: Monday - Friday 9am - 5.15pm / Occasional covering of shifts - 6am - 2pm or 11.15 am - 7pm Mon - Friday and 6am - 2pm Saturday, Saturday cover is rare.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Engineering Planning Coordinator in Uxbridge employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Planning Coordinator in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Engineering Planning Coordinator in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Engineering Planning Coordinator role. Highlight your experience in after-sales support and service coordination, as well as any relevant IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong customer relationships or coordinated activities in previous jobs. We love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you care about the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Huntress
✨Know the Company Inside Out
Before your interview, take some time to research the company and its role in the printing industry. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your Organisational Skills
As an Engineering Planning Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. Highlight how your attention to detail has led to successful outcomes.
✨Prepare for Customer Interaction Scenarios
Since the role involves handling customer enquiries and managing relationships, think of scenarios where you’ve dealt with challenging customers or resolved issues. Be ready to discuss how you maintained professionalism and provided excellent service under pressure.
✨Familiarise Yourself with Relevant Software
The job requires strong IT skills, especially in Microsoft Word, Excel, and SAP. Brush up on these tools before your interview. If you have experience with similar software, be prepared to discuss how you used them to improve efficiency in your previous roles.
