At a Glance
- Tasks: Manage customer queries and coordinate appointments in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Earn £15.00 per hour with opportunities for professional growth.
- Other info: Office-based role with a supportive team atmosphere.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong administration skills and experience in customer service are essential.
The predicted salary is between 30000 - 30000 € per year.
Office Based - 5 days a week
£15.00 per hour
ASAP Start - Temporary ongoing
Based in Staines
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced customer service team. This is a fantastic opportunity for someone with strong administration and coordination experience who thrives in a customer-focused environment.
The Role
As a Customer Service Coordinator, you will be responsible for managing customer queries and remedial cases from initial logging through to completion. You'll coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally. This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.
Key Responsibilities
- Log, monitor, and manage customer cases through to resolution
- Coordinate appointments
- Track progress and maintain accurate records and spreadsheets
- Support inspections administration and reporting processes
- Assist with incoming customer calls and shared inbox management
- Ensure excellent customer service is delivered at all times
- Use Salesforce and internal systems to manage workloads effectively
Customer Service Coordinator in Surrey employer: Huntress
Join a dynamic and supportive team as a Customer Service Coordinator in Staines, where your contributions will be valued and recognised. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to enhance your skills in a fast-paced environment. With competitive pay and a commitment to excellent customer service, this role is perfect for those seeking meaningful employment in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of the mirror. Focus on how your skills, like administration and coordination, make you a perfect fit for the Customer Service Coordinator role. Confidence is key!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about asking how they measure success in customer service or what a typical day looks like.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a great way to reiterate your interest in the position and remind them why you’d be a fantastic addition to their customer service team.
We think you need these skills to ace Customer Service Coordinator in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've handled customer queries or managed cases in the past.
Showcase Your Organisational Skills:Since this role involves a lot of coordination, make sure to mention any tools or methods you use to stay organised. Whether it's managing appointments or keeping records, we want to know how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Customer Service Coordinator. Brush up on your knowledge of Salesforce and any other systems mentioned in the job description. Being able to discuss how you've used similar tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Organisation Skills
Since this role requires strong administration and coordination skills, prepare examples from your previous experience where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay organised in a fast-paced environment.
✨Customer Focus is Key
Demonstrate your commitment to excellent customer service during the interview. Think of specific instances where you went above and beyond for a customer or resolved a challenging situation. This will help convey your customer-centric mindset, which is crucial for this role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of cases you’ll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
