At a Glance
- Tasks: Lead customer success and training initiatives to help clients achieve their goals.
- Company: Join a global SaaS enterprise with a focus on innovation and collaboration.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: 3-5 years in customer success or training, strong communication skills, and a customer-centric mindset.
The predicted salary is between 30000 - 32000 £ per year.
A global enterprise SaaS company are looking for an experienced Customer Success Manager to join their team on an initial 6 month assignment. The role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensure successful execution of training plans, while developing expertise to influence larger-scale engagements over time.
Responsibilities:
- Be a training & adoption expert to recommend and promote resources, offerings and programs to help customers achieve their goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and support the timely burn down of pre-paid training.
- Monitor training health and execution for key and growth accounts, by mapping out solutions to improve outcomes, and consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participating in regional strategies.
- Collaborate with GTM teams to support internal projects and ongoing improvement efforts, aiming to enhance programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills/Experience:
- Bachelor's degree or equivalent experience.
- 3-5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with the ability to present to mid-level customer stakeholders.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Please note: We can only consider applications from candidates who have the right to work in the UK.
Customer Success & Training Lead — Hybrid in Staines employer: Huntress
As a global enterprise SaaS company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while collaborating with talented professionals in Staines, ensuring that you can thrive in your role as a Customer Success & Training Lead. With a strong focus on training and customer success, we offer unique opportunities to influence larger-scale engagements and make a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Training Lead — Hybrid in Staines
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and training. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you’ll showcase your experience effectively and leave a lasting impression!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve got examples of successful training plans or customer engagement strategies, put them together in a neat presentation. We love seeing tangible evidence of your expertise, especially when it comes to influencing larger-scale engagements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in customer success and training.
We think you need these skills to ace Customer Success & Training Lead — Hybrid in Staines
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and training. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your documents well. We love a good presentation, even in writing!
Highlight Your Organisational Skills:This role involves managing multiple accounts and deliverables, so make sure to mention any experience you have in juggling tasks. We appreciate candidates who can demonstrate their ability to stay organised and focused under pressure.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huntress
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance metrics relevant to customer success. Be ready to discuss how you've monitored and improved these metrics in past roles. This shows you understand the importance of data in driving customer satisfaction.
✨Showcase Your Training Expertise
Prepare examples of training programmes you've developed or executed. Highlight how these initiatives led to improved customer outcomes. This will demonstrate your ability to be a training and adoption expert, which is crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Use simple language to explain technical information, as this is vital for presenting to mid-level stakeholders. Consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Your Collaborative Spirit
Be ready to discuss how you've worked with cross-functional teams in the past. Share specific examples of how collaboration has led to successful project outcomes. This will show that you can effectively engage with various teams, which is essential for this hybrid role.
