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- Tasks: Be the go-to person for EMEA B2B customers, managing orders and ensuring top-notch service.
- Company: Join a leading global furniture manufacturer with a stunning showroom in Farringdon.
- Benefits: Enjoy 23 days annual leave, wellness perks, and a company pension contribution.
- Why this job: Make a real impact in a dynamic role while working with international logistics.
- Qualifications: 5+ years in B2B sales support and strong knowledge of export documentation required.
- Other info: Hybrid work model with opportunities for career growth in a diverse environment.
The predicted salary is between 36000 - 38000 £ per year.
A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's EMEA B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels.
This is a hands-on role for someone experienced in post-Brexit exports, European customs documentation and international logistics.
Key Responsibilities- Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets.
- Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability.
- Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently.
- Handle export documentation for EU and EMEA shipments, including commercial invoices, packing lists, certificates of origin, Incoterms and customs declarations.
- Monitor service failures, analyse root causes and recommend improvements to support continuous service performance.
- Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency.
- Maintain and update customer account data and master records, preparing service performance and complaints reports as required.
- Communicate daily with customers, share weekly service updates internally and externally, and collaborate cross-functionally with Sales, Operations and Logistics.
- Support management with administrative tasks and participate in customer performance reviews and project work as needed.
- 5+ years' experience in B2B sales support, customer service or order management within an international or EMEA environment.
- Strong hands-on experience of post-Brexit export and customs documentation, including EU VAT, HS codes and clearance processes.
- Degree-level education or equivalent professional expertise, demonstrating strong analytical and organisational skills.
- Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
- Experience within furniture, interiors or manufacturing is highly advantageous.
- 23 days annual leave + bank holidays (increases with tenure).
- 1 day extra annual leave for birthday.
- Company contribution to private pension.
- Wellness Allowance.
- Cashback Healthcare Scheme.
- Cycle to Work Scheme.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sales Support Specialist EMEA employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Sales Support Specialist role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their showroom offerings and think about how your experience with B2B sales support can add value. Show them you’re not just another candidate, but someone who truly understands their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your hands-on experience with post-Brexit exports and customs documentation makes you the perfect fit for the role. Confidence is key, so rehearse your answers to common interview questions until they roll off your tongue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Support Specialist EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Specialist role. Highlight your experience in B2B sales support and any relevant skills in order management and customer service. We want to see how your background fits with what we're looking for!
Show Off Your Skills: Don’t forget to showcase your hands-on experience with post-Brexit exports and customs documentation. Mention specific tools or systems you’ve used, especially if you’re familiar with ERP systems. This will help us see your expertise right away!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Make sure you brush up on your knowledge of post-Brexit exports and customs documentation. Familiarise yourself with EU VAT, HS codes, and clearance processes. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer enquiries and complaints in the past. Think about specific situations where you resolved issues efficiently. This will help you illustrate your problem-solving skills and ability to maintain excellent service levels.
✨Get Comfortable with Tech
Since you'll be using Microsoft Office and ERP systems, make sure you're confident in these tools. You might even want to practice creating reports or managing data in Excel to showcase your proficiency during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's operations and how the Sales Support Specialist fits into the bigger picture. This shows your interest in the role and helps you understand how you can contribute to their success.