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- Tasks: Lead and mentor a dynamic sales support team in a vibrant showroom.
- Company: Join a globally established furniture manufacturer with a modern approach.
- Benefits: Enjoy 23 days annual leave, wellness allowance, and a cycle to work scheme.
- Why this job: Make a real impact by enhancing customer experience and driving team success.
- Qualifications: 3+ years of team management experience in B2B, preferably in logistics or manufacturing.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 44000 - 66000 £ per year.
Senior Sales Support Manager up to £55 000
Location: Clerkenwell
Hybrid
A highly established global furniture manufacturer is looking to recruit a Senior Sales Support Manager to work in their impressive new showroom in Clerkenwell. Looking for a confident and experienced individual to lead and develop a sales support team. The Sales Support Manager will bring a proactive mindset, strong leadership skills, and a keen eye for detail.
Responsibilities
- Leading and mentoring a team of Account Coordinators, fostering a culture of accountability, growth, and high performance
- Strategically managing workload distribution to ensure optimal team efficiency and responsiveness to business demands
- Monitoring and driving KPIs, ensuring the team consistently meet and exceeds performance targets
- Collaborating with internal departments to implement new processes that enhance customer experience and operational efficiency
- Acting as the primary escalation point for customer complaints and complex queries, ensuring swift and effective resolution
- Identifying and solving challenges across all areas of sales support, with a proactive and solutions-focused approach
- Maintaining strong relationships with internal teams, external customers, and warehousing partners to ensure seamless communication and service delivery
- Overseeing the production and distribution of key reports (daily and weekly), providing insights to support decision-making and continuous improvement
Person Specification
- Minimum of 3 years\’ experience managing a team
- Proven experience in a B2B setting, preferably within logistics or manufacturing, ideally furniture.
- Exceptional attention to detail with consistently high levels of accuracy
- Excellent written and verbal communication skills, with the ability to liaise effectively across departments and with clients
- Strong problem-solving abilities and a solution-oriented approach
- Proficiency in Microsoft Office, particularly Excel and Outlook
Benefits
- 23 days annual leave + bank holidays (increases with tenure)
- 1 day extra annual leave for birthday
- Company contribution to private pension
- Wellness Allowance
- Cashback Healthcare Scheme
- Cycle to Work Scheme
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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Sales Support Manager employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Sales Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they operate. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve successfully managed teams and tackled challenges. Highlight your proactive mindset and problem-solving skills, as these are key for the Sales Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant B2B experience, especially in logistics or manufacturing.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive mindset and problem-solving skills. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Attention to Detail: Since attention to detail is key for this role, ensure your application is free from typos and errors. A well-organised application speaks volumes about your ability to maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the company and its products. Familiarise yourself with their furniture range and any recent news or developments. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Solutions-Focused
The role requires a proactive approach to problem-solving. Think of specific challenges you've faced in previous roles and how you tackled them. Highlight your ability to identify issues and implement effective solutions, especially in a B2B context.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges, the company's growth plans, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
