Rehousing Officer
Location: Medway (Hybrid)
Contract: 3 month temporary contract - possibility of extension
Pay: £18-£19.50 an hour
We're working with a local authority in Kent looking for an experienced Rehousing Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.
Key Responsibilities
- Manage day-to-day housing needs for residents living in temporary accommodation.
- Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
- Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing.
- Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
- Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way.
- Maintain accurate case notes, tenancy records and reports.
- Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding.
What We're Looking For
- Previous experience in housing management, homelessness services, or tenancy support (essential).
- Excellent communication and problem-solving skills.
- Strong organisational skills and the ability to manage a busy caseload.
- Empathetic and customer-focused approach.
- Good working knowledge of housing law and homelessness legislation (desirable).
Why Apply
- Hybrid working arrangement (office and home-based).
- Supportive team environment.
- Opportunity to gain valuable local authority experience and develop your career in housing services.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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