At a Glance
- Tasks: Manage repair enquiries, schedule jobs, and liaise with residents and contractors.
- Company: Community-focused housing association in Maida Vale.
- Benefits: Competitive salary of £33,000 and a supportive team environment.
- Other info: Immediate start available; diverse and inclusive workplace.
- Why this job: Make a difference in the community while developing your administrative skills.
- Qualifications: Experience in housing or maintenance administration and strong customer service skills.
The predicted salary is between 33000 - 33000 € per year.
We are recruiting for a Repairs & Maintenance Administrator to join a busy community housing association. This is a fast-paced, resident-focused role supporting the Repairs and Compliance team with repairs administration, scheduling works, speaking with residents and liaising with contractors. Candidates must have previous experience within housing, repairs, maintenance, facilities or property services and be confident working in a community-focused environment.
Duties Include:
- Managing repair enquiries by phone and email
- Logging and scheduling repair jobs
- Liaising with residents, contractors and internal teams
- Raising works orders and updating systems
- Processing invoices and maintaining accurate records
- Supporting resident satisfaction follow-up
- General administration and team support
About You:
- Previous administration experience within housing, repairs or maintenance
- Strong customer service skills
- Confident speaking with residents and contractors
- Organised and able to manage a busy workload
- Strong Microsoft Office skills
- Comfortable working fully office based
This role would suit someone from a housing association, maintenance, repairs or facilities background looking for an immediate start within a community-based organisation. Role is based in W9, must be able to commute as role is office based.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. We can only consider applications from candidates who have the right to work in the UK.
Repairs & Maintenance Administrator employer: Huntress
Join a dynamic community housing association in Maida Vale, where your role as a Repairs & Maintenance Administrator will be pivotal in enhancing resident satisfaction and supporting a dedicated team. We offer a collaborative work culture that values diversity and inclusion, alongside opportunities for professional growth within the housing sector. With a focus on community engagement and a supportive environment, this position provides a meaningful chance to make a difference in residents' lives while enjoying the benefits of working in a vibrant area of London.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs & Maintenance Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially since this role is community-focused. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with residents and contractors, being clear and confident is key. Try role-playing common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy workloads in the past. This will demonstrate that you're ready to handle the fast-paced environment of repairs administration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Repairs & Maintenance Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing, repairs, or maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about community-focused work and how your background makes you a perfect fit for our Repairs & Maintenance Administrator role.
Show Off Your Customer Service Skills:Since this role involves liaising with residents and contractors, we’d love to hear about your customer service experiences. Share specific examples that demonstrate your ability to handle enquiries and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with common terminology and practices in the housing sector, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves liaising with residents and contractors, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to maintain a positive attitude under pressure.
✨Demonstrate Organisational Skills
This position requires managing a busy workload, so come ready to discuss how you prioritise tasks and stay organised. You might even want to mention specific tools or methods you use to keep track of your responsibilities.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to repairs and maintenance. Think about how you would handle scheduling conflicts or difficult conversations with residents. Practising these scenarios can help you respond confidently during the interview.
