At a Glance
- Tasks: Provide top-notch support to customers and resolve technical inquiries.
- Company: Join Huntress, a remote-first company dedicated to customer satisfaction.
- Benefits: Enjoy 401K match, health benefits, stock options, and flexible work arrangements.
- Other info: Collaborative team environment with plenty of growth opportunities.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Experience with macOS and Windows, plus strong problem-solving skills.
The predicted salary is between 26449 - 32327 £ per year.
- As a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers.
You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support.
This customer-facing role requires a customer-centered mentality, as you will be the first and primary point of contact for technical support
- Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalates incidents as needed
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Recommend changes to internal and customer-facing documentation where needed
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
Benefits
- 401K Match: We offer a 5% contribution to your 401k - even if you're not paying into it yourself.
- Health Benefits: Medical, dental, vision, life & disability insurance, pet insurance, and other benefits you'd expect from a company that cares about its team members.
- 100% Remote: We've been a remote team from day one - and we've got the tools, systems and processes to be successful outside of a corporate office or HQ.
- PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
- Pension: We offer a competitive employer contribution to your pension.
- Growth
Opportunities: We're committed to teammate development, both within and outside of Huntress - including education assistance programs like Life Labs, hands-on training, coaching through Better Up, and more.
- Health Benefits: Huntress will provide a competitive contribution to put towards a healthcare plan of your choice.
- Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
- Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone - plus a new starter home office reimbursement.
- Pension: We offer a 5% contribution to your Pension - even if you're not paying into it yourself.
- Health Benefits: Medical, dental, vision, and other benefits you'd expect from a company that cares about its team members.
Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience Practical experience with mac OS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software Experience with tools such as Proc Mon and Process Explorer is a plus Consider themselves disciplined, with systematic problem-solving skills
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Product Support Specialist employer: Huntress
Join a prestigious luxury automotive brand in Chiswick, where we pride ourselves on delivering exceptional customer experiences. Our welcoming and professional work culture fosters growth and development, offering you the chance to shine in a high-end hospitality environment. With competitive pay and a commitment to inclusivity, we ensure that every team member feels valued and empowered to provide outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress:Your cover letter is your chance to shine! Tell us why you want to work at Huntress specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress!
How to prepare for a job interview at Huntress
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
