At a Glance
- Tasks: Handle calls and manage customer enquiries while supporting a busy team.
- Company: Join a supportive team in a dynamic work environment.
- Benefits: Earn £12.71 an hour with potential for permanent placement.
- Other info: Diverse and inclusive workplace with equal opportunity for all.
- Why this job: Perfect for those who thrive in fast-paced, varied roles with customer interaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Role Overview
Start Date: ASAP
Working Pattern: Monday - Friday, 09:00‑17:00
Salary: £12.71 an hour (Temp to perm)
We are currently recruiting for a proactive and organised Administrator / Call Handler to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys a varied role combining customer interaction with administrative duties.
Key Responsibilities
- Handling inbound and outbound calls in a professional and timely manner
- Managing customer enquiries and resolving issues effectively
- Updating internal systems and maintaining accurate records
- Coordinating appointments and schedules
- Managing emails and general office correspondence
- Supporting the wider team with administrative tasks
Qualifications / What We're Looking For
- Previous experience in a customer service or administrative role
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to multitask and work in a fast‑paced environment
- Confident using Microsoft Office and internal systems
Apply now with your CV!
Equal Opportunity Statement
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Administrator / Call Handler - Immediate Start! in Norwich employer: Huntress
Join a dynamic and supportive team as an Administrator / Call Handler, where your proactive approach will be valued in a fast-paced environment. With a focus on employee growth and a commitment to diversity and inclusion, we offer a collaborative work culture that encourages personal development and career progression. Located in a vibrant area, this role provides the perfect opportunity for those seeking meaningful employment with a company that prioritises its people.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Call Handler - Immediate Start! in Norwich
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the role is remote, looking professional can boost your confidence. Choose an outfit that makes you feel good and fits the company vibe.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Administrator / Call Handler - Immediate Start! in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of interaction, let your written communication shine! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks. In your application, mention any experiences where you’ve successfully managed schedules or handled various responsibilities at once.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application as soon as possible!
How to prepare for a job interview at Huntress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Call Handler. Familiarise yourself with handling calls, managing enquiries, and updating records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle calls professionally and efficiently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially in a fast-paced environment. Share specific strategies you use to stay organised, like prioritising tasks or using tools to keep track of appointments and schedules. This will highlight your suitability for the role.
✨Familiarise Yourself with Microsoft Office
As the job requires confident use of Microsoft Office, brush up on your skills before the interview. If you can, mention any specific software or systems you've used in previous roles. This shows that you're prepared and capable of handling the administrative tasks expected of you.
