At a Glance
- Tasks: Handle calls and manage customer enquiries while supporting the team with admin tasks.
- Company: Join a busy and supportive team in a dynamic work environment.
- Benefits: Earn £12.71 an hour with a Monday to Friday schedule.
- Other info: Diverse and inclusive workplace with equal opportunity for all applicants.
- Why this job: Perfect for those who love variety and making a difference in customer service.
- Qualifications: Experience in customer service or admin, strong communication, and organisational skills.
The predicted salary is between 25000 - 25000 € per year.
We are currently recruiting for a proactive and organised Administrator / Call Handler to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys a varied role combining customer interaction with administrative duties.
Key Responsibilities
- Handling inbound and outbound calls in a professional and timely manner
- Managing customer enquiries and resolving issues effectively
- Updating internal systems and maintaining accurate records
- Coordinating appointments and schedules
- Managing emails and general office correspondence
- Supporting the wider team with administrative tasks
What We're Looking For
- Previous experience in a customer service or administrative role
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Confident using Microsoft Office and internal systems
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Administrator / Call Handler in Norwich employer: Huntress
Join a dynamic and inclusive team as an Administrator / Call Handler, where your contributions are valued and recognised. With a supportive work culture that prioritises employee growth and development, you will enjoy a varied role that combines customer interaction with essential administrative tasks. Located in a vibrant area, we offer competitive pay and a Monday to Friday schedule, ensuring a healthy work-life balance for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Call Handler in Norwich
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Administrator / Call Handler in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of interaction, let your written communication shine! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks. In your application, mention any experiences where you’ve successfully managed schedules or handled various responsibilities at once.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your CV and cover letter right away!
How to prepare for a job interview at Huntress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Call Handler. Familiarise yourself with handling calls, managing customer enquiries, and updating internal systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle calls professionally and manage enquiries efficiently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you stay organised in a fast-paced environment. Bring up specific tools or methods you use to manage your time and tasks, like prioritising emails or scheduling appointments. This will highlight your attention to detail and ability to multitask.
✨Familiarise Yourself with Microsoft Office
As the job requires confident use of Microsoft Office, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, whether it's creating reports or managing spreadsheets. This will show that you're ready to hit the ground running.
