1st Line Support Technician in Norwich

1st Line Support Technician

Norwich | £14 per hour

Full-Time | 3-Month Contract (January – March)

Start Date: Early January

The Role

As a 1st Line Support Technician, you will be responsible for:

• Acting as the first point of contact for IT‑related queries via phone, email, and ticketing systems
• Providing technical support for hardware, software, user accounts, and network access
• Logging, prioritising, and resolving incidents in line with SLAs
• Escalating more complex issues to 2nd Line or specialist teams
• Assisting with laptop/desktop setup, password resets, and general system troubleshooting
• Delivering excellent customer service and maintaining accurate documentation

About You

The ideal candidate will bring:

• Previous experience in a 1st Line / Service Desk or similar technical support role
• Good understanding of Windows OS, Microsoft 365, basic networking, and common IT tools
• Strong communication skills and a calm, helpful approach
• Ability to prioritise tasks and manage a busy workload
• Problem‑solving mindset with attention to detail

Apply now for immediate consideration.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.