At a Glance
- Tasks: Handle calls and manage customer enquiries while supporting the team with admin tasks.
- Company: Join a busy and supportive team in a dynamic work environment.
- Benefits: Earn £12.71 an hour with a Monday to Friday schedule.
- Other info: Diverse and inclusive workplace with equal opportunity for all applicants.
- Why this job: Perfect for those who love variety and making a difference in customer service.
- Qualifications: Experience in customer service or admin, strong communication, and organisational skills.
The predicted salary is between 25000 - 27000 € per year.
We are currently recruiting for a proactive and organised Administrator / Call Handler to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys a varied role combining customer interaction with administrative duties.
Key Responsibilities
- Handling inbound and outbound calls in a professional and timely manner
- Managing customer enquiries and resolving issues effectively
- Updating internal systems and maintaining accurate records
- Coordinating appointments and schedules
- Managing emails and general office correspondence
- Supporting the wider team with administrative tasks
What We're Looking For
- Previous experience in a customer service or administrative role
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Confident using Microsoft Office and internal systems
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Administrator / Call Handler in Norfolk employer: Huntress
Join a dynamic and inclusive team as an Administrator / Call Handler, where your contributions are valued and recognised. With a supportive work culture that prioritises employee growth and development, you will have the opportunity to enhance your skills while enjoying a balanced work-life schedule. Located in a vibrant area, our company offers competitive pay and a commitment to diversity, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Call Handler in Norfolk
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. Focus on common questions for admin roles, like handling customer enquiries or managing schedules.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Administrator / Call Handler in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and let us know what excites you about this role.
Show Off Your Communication Skills:Since this role involves handling calls and managing enquiries, make sure your written application reflects your strong communication skills. Clear and concise language goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Huntress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Call Handler. Familiarise yourself with handling calls, managing customer enquiries, and updating internal systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle calls professionally and efficiently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially in a fast-paced environment. You could share specific tools or methods you use to keep track of tasks and appointments, which will highlight your attention to detail and multitasking abilities.
✨Familiarise Yourself with Microsoft Office
As the job requires confident use of Microsoft Office, brush up on your skills before the interview. If you can, mention any specific projects where you've used these tools effectively. This will show that you're prepared and capable of handling the administrative tasks required in the role.
