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For Companies At a Glance
- Tasks: Support customers through tough times with empathy and professionalism.
- Company: Leading financial services provider focused on making a difference.
- Benefits: Competitive salary, bonus potential, hybrid working, and wellness support.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Strong listening skills and a passion for helping others.
- Other info: Join a supportive team with excellent growth opportunities.
The predicted salary is between 25500 - 30000 £ per year.
An outstanding opportunity for experienced Customer Service Advisors to join a leading financial services provider, supporting customers through some of life’s toughest moments – including illness, redundancy, or bereavement.
About the Role
This is not a typical call centre role – every conversation matters. You will be trusted to make empathetic, fair decisions that support customers while meeting FCA standards. You will need exceptional listening skills and a genuine passion for helping others.
Responsibilities
- Handle inbound calls and occasional written queries with professionalism and empathy
- Support customers in vulnerable or complex financial situations
- Agree realistic repayment plans within company policy and FCA requirements
- Assess customer income and expenditure to ensure solutions are affordable
- Achieve KPIs while maintaining high service quality
Qualifications
- Excellent listening and communication skills
- Empathy, patience and resilience
- Strong PC skills, including Word and Excel
- Flexible and adaptable in a changing environment
- Motivated to deliver the right outcomes for customers
Requirements
- Experience in financial services, collections, or vulnerability support (Desirable)
- Customer Service experience
- Pass a credit check
- 3 years references
Pay range and compensation package
- £25,500 basic salary + bonus (up to 7.5% OTE)
- 26 days holiday + bank holidays (increasing with service)
- Hybrid working after training (2 days office / 3 days home)
- Double-matched pension (up to 8% employer contribution)
- Free meals, parking, gym and wellbeing support
- Holiday buying scheme and Employee Assistance Programme
Apply today to join our client’s next training academy and build a career where you can genuinely make a difference.
Customer Care Coordinator in Morley employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Morley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since this role requires exceptional empathy, try role-playing with a friend or family member. This will help you get comfortable with responding to different customer scenarios.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you’re engaged and serious about the role. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Coordinator in Morley
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in tough situations. This role is all about supporting customers through challenging times, so we want to know how you connect with people.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Highlight your relevant skills and experiences without going off on a tangent – we want to see what makes you the right fit!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention how your background in customer service aligns with our mission to support customers during their toughest moments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Huntress
✨Understand the Role
Before your interview, make sure you fully grasp what being a Customer Care Coordinator entails. Familiarise yourself with the responsibilities and the importance of empathy in this role. This will help you articulate how your skills align with their needs.
✨Showcase Your Listening Skills
During the interview, demonstrate your exceptional listening abilities. You might be asked to role-play a scenario; use this opportunity to actively listen and respond thoughtfully. This will highlight your capacity to handle sensitive situations effectively.
✨Prepare for Scenario Questions
Expect questions that assess your ability to deal with vulnerable customers. Think of examples from your past experiences where you’ve shown empathy and made fair decisions. Be ready to discuss how you would approach complex financial situations.
✨Highlight Your Adaptability
This role requires flexibility in a changing environment. Share instances where you've successfully adapted to new challenges or changes in policy. This will show that you can thrive in dynamic situations while maintaining high service quality.
