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- Tasks: Be the go-to person for B2B customers, managing orders and ensuring top-notch service.
- Company: Join a leading global furniture manufacturer with a stunning showroom in Farringdon.
- Benefits: Enjoy 23 days annual leave, wellness allowance, and a company pension contribution.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: 5+ years of B2B customer service experience and expertise in logistics.
- Other info: Hybrid role with opportunities for career growth and a diverse workplace.
The predicted salary is between 30000 - 42000 £ per year.
A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. Looking for experience of post Brexit export documentation.
Key Responsibilities
- Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets.
- Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability.
- Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently.
- Monitor service failures, analyse root causes and recommend improvements to support continuous service performance.
- Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency.
- Maintain and update customer account data and master records, preparing service performance and complaints reports as required.
- Communicate daily with customers, share weekly service updates internally and externally, and collaborate cross-functionally with Sales, Operations and Logistics.
- Support management with administrative tasks and participate in customer performance reviews and project work as needed.
Experience required
- Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations.
- Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders.
- Degree-level education or equivalent professional expertise, demonstrating strong analytical and organisational skills.
- Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
- Experience of working in the furniture manufacturers advantageous.
Benefits
- 23 days annual leave + bank holidays (increases with tenure).
- 1 day extra annual leave for birthday.
- Company contribution to private pension.
- Wellness Allowance.
- Cashback Healthcare Scheme.
- Cycle to Work Scheme.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sales Support Specialist in London employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Sales Support Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their B2B services. Be ready to discuss how your experience with customer service and logistics can help them maintain their high standards.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer complaints or managed orders in the past. Use specific metrics to demonstrate your success in improving service levels and efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at this fantastic furniture manufacturer.
We think you need these skills to ace Sales Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Specialist role. Highlight your B2B customer service experience and any logistics expertise, especially around post-Brexit documentation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your experience in managing customer orders and handling enquiries.
Showcase Your Skills: Don’t forget to highlight your proficiency in Microsoft Office and any ERP systems you've used. We love seeing candidates who can demonstrate their analytical and organisational skills, so give us examples of how you've used these in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Make sure you brush up on your knowledge of B2B customer service and logistics, especially post-Brexit export documentation. Familiarise yourself with the company’s products and services so you can speak confidently about how you can support their operations.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer orders and handle enquiries effectively. Highlight any instances where you’ve improved service levels or resolved complaints, as this will show you’re a proactive problem-solver.
✨Practice Communication Skills
Since you'll be the first point of contact for customers, practice clear and concise communication. Role-play common scenarios with a friend or family member to get comfortable with handling enquiries and complaints over the phone and via email.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure success in the Sales Support role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
