At a Glance
- Tasks: Manage customer queries and logistics processes for a smooth after-sales experience.
- Company: Established manufacturing organisation with a focus on quality service.
- Benefits: 25 days holiday, pension scheme, free parking, and Friday breakfast.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in logistics or customer service, strong IT skills, and problem-solving abilities.
The predicted salary is between 35000 - 38000 € per year.
A well-established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer queries and complaints relating to spare parts and after-sales service
- Process credits for spare parts and consumables in a timely and accurate manner
- Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
- Handle customer invoice queries and accurately log and track issues within the dispute management system
- Prepare and complete courier documentation, including commercial invoices and customs declarations
- Coordinate collections and shipments with customers, internal teams, and third-party logistics providers
- Create, manage, and track return deliveries through internal logistics systems
- Monitor courier performance and service levels to ensure operational excellence
- Act as a key liaison between the business and outsourced warehouse providers
- Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
- Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests
Experience & Skills
- Previous experience in logistics, customer service, or spare parts/aftermarket environment
- Experience in handling customs documentation
- Confident in managing customer queries, including returns, delays, and missing items
- Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
- Excellent attention to detail with strong problem-solving abilities
- Ability to prioritise workload and work effectively in a fast-paced environment
Benefits
- 25 days' holiday
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on-site parking
- Free Friday breakfast
Hours: Monday - Friday 9 am - 5.15 pm
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Customer Service & Logistics Coordinator in London employer: Huntress
Join a well-established manufacturing organisation at Stockley Business Park, where we prioritise employee growth and a supportive work culture. As a Customer Service & Logistics Coordinator, you will benefit from a competitive salary, 25 days of holiday, and a contributory pension scheme, all while working in a diverse and inclusive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples from your experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Customer Service & Logistics Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Logistics Coordinator role. Highlight your experience in logistics and customer service, especially any work with spare parts or after-sales support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing customer queries and handling logistics processes. Let us know why you’re excited about joining our team!
Show Off Your IT Skills:Since strong IT skills are key for this position, make sure to mention your proficiency in Microsoft Word, Excel, and any ERP/CRM systems like SAP. If you've got examples of how you've used these tools to solve problems, share them with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Customer Service & Logistics Coordinator role. Familiarise yourself with spare parts management, after-sales support, and logistics processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in logistics or customer service. Prepare specific examples of how you've handled customer queries, managed inventory, or resolved operational issues. This will demonstrate your problem-solving abilities and attention to detail, which are crucial for this role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company's approach to customer service, or how they measure success in the logistics department. This shows that you're engaged and eager to learn more about the company culture.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions related to customer service and logistics will help you feel more prepared and reduce any nerves on the day.
