At a Glance
- Tasks: Manage customer queries and coordinate orders in a busy environment.
- Company: A well-established brand in Crawley with a supportive team culture.
- Benefits: Full training, long-term stability, and a chance to grow in a respected business.
- Other info: Diverse and inclusive recruitment process ensuring equal opportunity for all.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
A well-established and highly respected brand in Crawley is looking for a customer focused Administrator to join their friendly and supportive team. This is a varied role supporting key customer accounts, managing queries and coordinating orders within a busy environment. Strong customer service skills, excellent written communication and good attention to detail are essential, as much of the role involves handling customer queries via email. Full training and ongoing support will be provided, making this a great opportunity to join a stable and successful business with an excellent reputation.
Key responsibilities
- Managing customer queries and order enquiries via email and telephone
- Acting as a key point of contact for business customers
- Processing and coordinating customer orders accurately and efficiently
- Providing updates on lead times, deliveries and stock availability
- Liaising with internal departments including warehouse and logistics teams
- Supporting retailer and online fulfilment processes
- Attending customer meetings via Teams and occasionally in person
- Building strong working relationships with customers and colleagues alike
What we're looking for
- Previous customer service and administration experience
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Confident, professional and solutions-focused approach
- Good IT skills including Microsoft Office
- Experience using stock or order management systems would be beneficial
In return, the company offers a supportive team environment, excellent training, long‑term stability and the chance to join a highly regarded business with an outstanding reputation in its sector.
Customer Service Administrator in Langley Green employer: Huntress
Join a well-established and highly respected brand in Crawley as a Customer Service Administrator, where you will thrive in a supportive team environment that values strong customer service skills and attention to detail. With excellent training and long-term stability on offer, this role provides a unique opportunity to grow within a company known for its outstanding reputation in the sector, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Langley Green
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at the company you're eyeing. A personal connection can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for that interview! Research the company and its culture, and think about how your skills match the role of Customer Service Administrator. We want you to shine when it’s your turn to chat with them!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Customer Service Administrator in Langley Green
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and built relationships with customers, as this is key for the role!
Nail the Written Communication:Since you'll be dealing with a lot of emails, it's super important to showcase your excellent written communication skills. Keep your application clear, concise, and free from typos – we love attention to detail!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huntress
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
Since the role involves handling customer queries via email and phone, be prepared to demonstrate your excellent written and verbal communication skills. Practice answering common customer service scenarios and think about how you can convey information clearly and professionally.
✨Highlight Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to share specific examples from your previous experience where your organisational skills made a difference.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.
