At a Glance
- Tasks: Engage with customers via live chat and email, solving their queries efficiently.
- Company: Join a modern, customer-focused business in Kent with a supportive team.
- Benefits: Enjoy a competitive salary, hybrid working, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Confident communicator with a passion for exceptional customer service.
The predicted salary is between 26200 - 26200 £ per year.
Location: Kent (Hybrid - 2 days in the office, 3 days working from home)
Salary: £26,200 per annum
Please only apply if you are based in Kent.
Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced environment? We are currently recruiting for an Online Live Chat Agent to join our client's growing customer support team. This is a fantastic opportunity to join a modern, customer-focused business offering a hybrid working arrangement and a supportive team environment.
As the first point of contact for customers, you will play a key role in delivering a positive customer experience, responding to enquiries via live chat and email, and ensuring issues are resolved efficiently and professionally.
What You'll Be Doing:
- Responding to customer enquiries via live chat and email in a timely and professional manner
- Providing accurate information and support to customers
- Investigating and resolving customer issues, escalating more complex cases where necessary
- Maintaining detailed and accurate customer records
- Working closely with internal teams to ensure customer queries are resolved effectively
- Delivering a positive customer experience with every interaction
