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- Tasks: Handle escalated complaints and manage your own case load effectively.
- Company: Join a small, friendly team working with a well-known retail brand.
- Benefits: Enjoy hybrid working with 2 days in the office and a competitive salary.
- Why this job: Put your analytical skills to the test while making a real impact on customer satisfaction.
- Qualifications: Must understand FCA regulations and have experience in customer service and complaint handling.
- Other info: This is a full-time, permanent role with opportunities for growth.
The predicted salary is between 20000 - 30000 £ per year.
Complaints Advisor
Bradford, BD1
Salary £25,000pa starting
Full-time, permanent role
Hybrid working (2 days office based)
We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility of any escalated complaints in relation to financial products.
It will be an opportunity to put your analytical and investigation skills to the test, taking appropriate action and always adhering to FCA regulations and policies.
On a day-to-day basis you will:
- Liaise with service providers via phone and email.
- Effectively manage complaints regarding regulated products.
- Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome.
- Manage your own case load and record complaints accurately.
- Work efficiently to deadlines.
The ideal candidate must have:
- A good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS).
- Experience dealing with customer complaints.
- Excellent customer service.
- Excellent verbal, written and interpersonal skills.
- A good understanding of the principles of TCF.
- A good understanding of the impact of debt and vulnerability.
Click apply to send your CV today or call Huntress Leeds on 01132056400
Huntress | Complaints Handler employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Huntress | Complaints Handler
✨Tip Number 1
Familiarize yourself with FCA regulations and policies, especially DISP and FOS. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed customer complaints. Highlight your analytical skills and how you reached effective resolutions, as this will showcase your problem-solving abilities.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be liaising with service providers and customers, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Research Huntress and their approach to customer service. Understanding their values and how they handle complaints can give you an edge during the interview process, showing that you're genuinely interested in the role.
We think you need these skills to ace Huntress | Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler. Familiarize yourself with FCA regulations and the importance of effective complaint management.
Tailor Your CV: Highlight your experience in handling customer complaints and your understanding of FCA regulatory requirements. Use specific examples that demonstrate your analytical and investigation skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to manage complaints effectively. Mention your knowledge of TCF principles and how they relate to the role.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. Clear and professional communication is key, especially since excellent written skills are a requirement for this position.
How to prepare for a job interview at Huntress
✨Showcase Your Knowledge of FCA Regulations
Make sure to brush up on FCA regulations, especially DISP and FOS. Be prepared to discuss how these regulations impact complaint handling and demonstrate your understanding during the interview.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you successfully managed customer complaints. Focus on your approach to resolving issues and how you maintained excellent customer service throughout the process.
✨Demonstrate Analytical Skills
Be ready to discuss specific instances where you've used your analytical skills to investigate and resolve complaints. This could include detailing your thought process and the steps you took to reach a resolution.
✨Practice Effective Communication
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer to show your engagement and interest in the role.
