At a Glance
- Tasks: Deliver exceptional customer service via phone and email while resolving queries.
- Company: Join a well-established business with a supportive team culture.
- Benefits: Competitive salary, Monday to Friday hours, and a dynamic work environment.
- Other info: Opportunities for personal growth and a collaborative team atmosphere.
- Why this job: Make a real difference in customer experiences and build lasting relationships.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 25200 - 30800 £ per year.
Are you a natural problem solver who genuinely enjoys helping people? Do you take pride in delivering excellent customer service, getting the details right and being part of a team that works together to make things happen? We're working with a well-established and successful business looking for a Customer Care Advisor to join its busy, friendly and supportive team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building positive customer relationships and takes real ownership of delivering a great service.
You’ll be a key point of contact for customers, handling everything from everyday enquiries and order updates to resolving more complex queries. No two days will be quite the same, so you’ll need to be organised, adaptable and confident juggling multiple priorities whilst maintaining a friendly, professional approach.
What will you be doing?
- Providing excellent customer service across telephone, email and other communication channels
- Taking ownership of customer enquiries and seeing them through to a successful resolution
- Handling customer queries, complaints and issues with empathy, professionalism and a solutions-focused approach
- Processing orders, quotations, returns, refunds and account updates with a high level of accuracy
- Keeping customers informed about orders, deliveries, products and services
- Maintaining accurate customer records and updating internal CRM systems
- Working closely with colleagues across Sales, Warehouse, Logistics, Finance and Purchasing to resolve queries efficiently
- Building strong customer relationships and helping to encourage repeat business
- Identifying opportunities to improve processes and enhance the customer experience
What are we looking for?
We're looking for someone who genuinely cares about delivering great service, has excellent attention to detail and enjoys being part of a collaborative team. Ideally, you’ll have:
- Previous experience in a busy, telephone-based or multichannel customer service environment
- A genuine customer-first approach, with the ability to build rapport and deliver a positive experience
- Excellent attention to detail, ensuring information is accurate and tasks are completed correctly first time
- Strong organisational skills, with the ability to prioritise and manage multiple enquiries
- A team-player mentality, happy to support colleagues and work together to achieve the best results
- Confident communication skills, both written and verbal
- A calm, patient and professional approach when dealing with challenging situations
- Strong problem-solving skills and the confidence to use your initiative
- Experience using CRM systems and good general IT skills
Experience using Microsoft Dynamics or working with business customers would be an advantage, but isn't essential.
Why apply?
This is a great opportunity to join an established business where customer service really matters and where your contribution will make a genuine difference. You’ll be part of a busy, supportive team, working in a varied role that offers plenty of opportunities to use your initiative, solve problems and build lasting customer relationships. If you’re organised, customer-focused, have a great eye for detail and enjoy being the person who gets things sorted, we’d love to hear from you!
Customer Care Advisor in Horley employer: Huntress
Join a prestigious luxury automotive brand in Chiswick, where we pride ourselves on delivering exceptional customer experiences. Our welcoming and professional work culture fosters growth and development, offering you the chance to shine in a high-end hospitality environment. With competitive pay and a commitment to inclusivity, we ensure that every team member feels valued and empowered to provide outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Horley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Horley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress:Your cover letter is your chance to shine! Tell us why you want to work at Huntress specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress!
How to prepare for a job interview at Huntress
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
