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- Tasks: Lead service strategies, oversee operations, and support team development.
- Company: Join a well-established company in Chelmsford with a strong reputation.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Why this job: Make an impact by enhancing service delivery and leading a dynamic team.
- Qualifications: Strong leadership skills and payroll management experience required.
- Other info: Fixed term contract for 6 months, Monday to Friday, 9am-5pm.
The predicted salary is between 32000 - 36000 £ per year.
We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with a 30-minute lunch and paying a salary between £40k-£43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.
Duties will include but not be limited to:
- Responsible for strategic planning and developing service strategies in line with the business goals and objectives
- Providing leadership and support to the team, overseeing the daily operations to ensure efficiency
- Supporting the Manager with recruiting and training new members of the team
- Monitoring KPIs and suggesting actions to meet targets when required
- Completing performance reviews and providing coaching to colleagues
- Providing updates to the Operations Director on business performance, issues and successes
- Ensuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resources
- Maintaining strong relationships with clients and stakeholders
- Developing policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service delivery
- Handling customer complaints in a professional and timely manner
- Uploading customer documentation and ensuring accurate and up-to-date records
- Keeping updated on industry trends and advancements in service management
As you will be responsible for leading and managing the company's Support Service, you must have strong leadership and interpersonal skills. You must also have experience of payroll management, including in-depth knowledge of payroll operations, compliance requirements and best practices.
Head of Service employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service
✨Tip Number 1
Familiarise yourself with the latest trends in service management. This will not only help you understand the industry better but also allow you to discuss relevant strategies and improvements during your interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where your leadership made a significant impact on service delivery or team performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your payroll management knowledge. Since this role requires in-depth understanding of payroll operations, being able to discuss compliance requirements and best practices confidently will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the service management field. Engaging with others can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and skills relevant to service management. Include specific examples of how you've developed service strategies and led teams in previous roles.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your background in payroll management and customer service aligns with the company's goals and objectives.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. For instance, mention any KPIs you successfully met or exceeded, and how your actions improved service delivery or team performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Huntress
✨Showcase Your Leadership Skills
As a Head of Service, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to strategic planning and team support.
✨Understand Payroll Management
Since payroll management is a key responsibility, brush up on your knowledge of payroll operations and compliance requirements. Be ready to discuss your experience and any best practices you've implemented in previous roles.
✨Prepare for KPI Discussions
Familiarise yourself with common KPIs relevant to service management. Think about how you've monitored and improved these metrics in the past, and be prepared to suggest actions that could help meet targets.
✨Demonstrate Customer Service Excellence
The role involves maintaining strong relationships with clients and stakeholders. Prepare to discuss how you've handled customer complaints and implemented improvements in service delivery to enhance customer satisfaction.
