At a Glance
- Tasks: Help customers with enquiries and build strong relationships.
- Company: Join a supportive team in Cambuslang focused on customer service.
- Benefits: Competitive pay, career growth, generous holidays, and training.
- Other info: Diverse and inclusive workplace with opportunities for all.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Customer Service & Connections Advisor
Location: Cambuslang Hourly rate: £13.29, increasing after 6 months. Job Type: Full-Time, ongoing temporary role
About the Role
We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang.
This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service.
As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction.
You will work closely with internal teams to resolve issues and maintain strong customer relationships.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels.
- Provide accurate information and resolve customer issues in a timely manner.
- Build and maintain positive relationships with customers and stakeholders.
- Update customer records and maintain accurate system data.
- Escalate complex queries where appropriate and follow through to resolution.
- Support customer onboarding and ongoing account management activities.
- Work collaboratively with colleagues to improve service delivery.
- Identify opportunities to enhance the customer experience.
About You
- Previous experience in a customer service, advisor, or contact centre role.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A professional and solution-focused approach to customer interactions.
- Good attention to detail and organisational skills.
- Competent in Microsoft Office and customer management systems.
- A team player with a genuine commitment to delivering excellent service.
- What's on Offer
- Full training and ongoing development.
- Career progression opportunities.
- Company pension scheme.
- Generous holiday entitlement.
- Supportive and professional working environment.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
#J-18808-Ljbffr
Customer Service & Connections Advisor in Glasgow employer: Huntress
Huntress is an excellent employer that values its employees by offering flexible working options and a competitive salary, making it an ideal place for HR professionals to thrive. With a strong focus on employee relations and compliance, the company fosters a supportive work culture that encourages professional growth and development. Located in Witham, employees benefit from free on-site parking and a collaborative environment that prioritises meaningful contributions to the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Connections Advisor in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Huntress.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Huntress. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service & Connections Advisor in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huntress.
How to prepare for a job interview at Huntress
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huntress's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huntress offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
