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- Tasks: Help customers with broken products and find the best solutions.
- Company: Join a friendly team in a growing business in Normanton.
- Benefits: Enjoy a supportive environment with a lovely office vibe.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Fluent in French and English, with strong communication and problem-solving skills.
- Other info: Full-time role, Monday to Friday, with a salary up to £27,000.
The predicted salary is between 16200 - 37800 £ per year.
French Speaking Customer Service Advisor
We are looking for a French speaking candidate to join a small, friendly team in Normanton.
Full time Monday to Friday 8-5.
You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business – the team you will work with are really friendly and the Team Manager is really supportive. This is a lovely office environment.
The role will be varied but duties will include:
Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
- Provide support to service providers and engineers regarding product repairs.
- Carry out day to day tasks as required to complete company procedures.
- Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
- Ensure that the volume of open jobs (repairs) is kept to a minimum.
- Ordering of spare parts and monitoring of back orders to ensure repairs can be carried out on time.
- Generate service calls on company repair management system.
- Assist with the sale of spare parts and provide advice as and when required.
- Liaise with Warehouse staff to ensure deliveries are carried out when requested.
- Provide senior management with repair feedback when requested.
- General customer service and admin support.
The successful candidate must have:
Excellent communication skills, in French and English.
- The ability to work effectively with others at all levels.
- Good numerical skills.
- The ability to problem solve.
Salary: up to £27000 for full time hours
If you are a dedicated team player, looking for an exciting new challenge, please click apply today or call us on 0113 205 6400!
French Speaking Customer Service Advisor employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Make sure to brush up on your French and English communication skills. Since you'll be dealing with customers in both languages, being fluent and confident will help you stand out during the interview process.
✨Tip Number 2
Familiarize yourself with common customer service scenarios, especially those related to product repairs and complaints. Being able to demonstrate your problem-solving abilities in these situations can really impress the hiring team.
✨Tip Number 3
Research the company’s products and services, particularly those sold in France and other European countries. Showing that you understand their offerings will show your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss your experience working in a team environment. Since this role emphasizes collaboration, sharing examples of how you've successfully worked with others will highlight your fit for the friendly team culture.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your proficiency in both French and English. Provide specific examples of how you've used these languages in previous roles, especially in customer service settings.
Showcase Problem-Solving Abilities: Include instances where you successfully resolved customer issues or complaints. This will demonstrate your ability to handle the varied duties of the role effectively.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Focus on customer service experience, teamwork, and any relevant administrative tasks you've handled.
Craft a Compelling Cover Letter: Write a cover letter that conveys your enthusiasm for the position and the company. Mention why you are excited about joining a growing business and how you can contribute to the team.
How to prepare for a job interview at Huntress
✨Showcase Your Language Skills
Since the role requires excellent communication in both French and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your fluency.
✨Highlight Problem-Solving Abilities
The job involves resolving customer issues, so think of specific examples where you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Teamwork Experience
This position is part of a small, friendly team, so it's important to convey your ability to work well with others. Share experiences where you collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Customer Service Scenarios
Anticipate questions related to handling customer complaints and escalations. Prepare to discuss how you would approach these situations, focusing on empathy, resolution strategies, and maintaining customer satisfaction.
