At a Glance
- Tasks: Manage customer queries and ensure efficient resolution of cases.
- Company: Dynamic company focused on excellent customer service.
- Benefits: Competitive hourly rate, inclusive environment, and potential for extension.
- Other info: Join a diverse team and enhance your professional skills.
- Why this job: Gain hands-on experience in customer service and coordination.
- Qualifications: Experience with Salesforce and strong communication skills.
The predicted salary is between 15 - 15 £ per hour.
Temporary position
Hourly Rate: £15.00 per hour
Start Date: ASAP
Duration: 3 months with a possibility to be extended
Location: Egham, fully office-based - 5 days a week
The Role
As a Customer Service Coordinator, you will be responsible for managing customer queries and cases from initial logging through to completion. You'll coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally. This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.
Key Responsibilities
- Log, monitor, and manage customer cases through to resolution
- Coordinate appointments
- Track progress and maintain accurate records and spreadsheets
- Support inspections administration and reporting processes
- Assist with incoming customer calls and shared inbox management
- Ensure excellent customer service is delivered at all times
- Use Salesforce and internal systems to manage workloads effectively
Skills & Experience Required
- Previous experience using Salesforce CRM or similar systems
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and prioritise workload effectively
- Customer-focused with a professional and empathetic approach
- Strong attention to detail and problem-solving skills
- Ability to work under pressure and meet deadlines
- A proactive and collaborative team player
If you are available immediately and have the relevant customer service and coordination experience, we'd love to hear from you.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Customer Service Coordinator in Egham employer: Huntress
As a Customer Service Coordinator in Egham, you will join a dynamic team that values collaboration and excellence in customer service. Our company fosters a supportive work culture with opportunities for professional growth, ensuring that every employee feels valued and empowered. With a commitment to diversity and inclusion, we provide a welcoming environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Egham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Huntress.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Huntress. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Egham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huntress.
How to prepare for a job interview at Huntress
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huntress's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huntress offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
