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- Tasks: Engage with students and customers via phone and email, providing top-notch support.
- Company: Join Huntress Search Ltd, a diverse recruitment agency focused on equal opportunities.
- Benefits: Enjoy full training, a professional office environment, and career progression opportunities.
- Why this job: Perfect for those looking to transition from hospitality to a rewarding customer service role.
- Qualifications: No previous call center experience needed; just bring your enthusiasm and communication skills!
- Other info: Full-time hours, Monday to Friday, with no weekend shifts.
The predicted salary is between 23000 - 29000 £ per year.
Customer Support Specialist
Location: Central Glasgow
Salary – £12.86 salary equivalent £23,000 (up to £500 bonus) OTE £29,000
Hours: Full-time, Monday to Friday – no weekends
Are you looking to kick start your career and step away from hospitality?
We are currently looking for a bubbly, enthusiastic individual with excellent communication skills and a talent for rapport building. As a Customer Support Specialist, you will be the first point of contact for our students and customers over the phone, providing assistance with their queries.
What the role involves:
- Speaking with students over the phone (not sales-based and not on the phone all day)
- Completing inbound and outbound calls
- Responding to emails and handling administrative tasks
- Providing excellent customer service and support
What we offer:
- Full training – no previous call centre experience needed
- A professional office environment with career progression opportunities
- The chance to apply your customer service skills in a new setting
If you’re confident, organised, and looking for a new opportunity, we’d love to hear from you.
To apply, send your CV to or apply.
Customer Support Specialist
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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Customer Support Specialist employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Show your enthusiasm! When you reach out to us, let your personality shine through. We’re looking for someone bubbly and enthusiastic, so don’t be afraid to express your excitement about the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for our students and customers, it’s important to demonstrate your ability to build rapport. Consider role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Familiarize yourself with common customer service scenarios. Think about how you would handle various queries or complaints. This will help you feel more prepared and confident during any potential interviews.
✨Tip Number 4
Highlight your adaptability. Since this role involves both phone calls and administrative tasks, be ready to discuss how you can manage multiple responsibilities effectively. Share examples from past experiences where you’ve successfully juggled different tasks.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant customer service experience. Use keywords from the job description to show that you understand what the role entails.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and your ability to build rapport with customers. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Personality: Since the company is looking for a bubbly and enthusiastic individual, let your personality shine through in your application. Use a friendly tone and express your eagerness to contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Huntress
✨Show Your Enthusiasm
As a Customer Support Specialist, being bubbly and enthusiastic is key. Make sure to convey your excitement about the role during the interview. Share examples of how you've positively engaged with customers in the past.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to build rapport over the phone.
✨Highlight Your Organizational Skills
The role involves handling multiple tasks, including calls and administrative duties. Be ready to discuss how you prioritize tasks and manage your time effectively, perhaps by sharing specific examples from previous experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
