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- Tasks: Handle customer inquiries, provide product support, and manage orders daily.
- Company: Join a leading company in the pharmaceutical sector known for outstanding customer service.
- Benefits: Enjoy a competitive salary of £26,000 and a diverse, inclusive work environment.
- Why this job: Be part of a team that values communication and problem-solving while making a real impact.
- Qualifications: Excellent communication skills and a positive, detail-oriented attitude are essential.
- Other info: We welcome applicants from all backgrounds and ensure equal opportunities.
The predicted salary is between 15600 - 36400 £ per year.
Job Title: Customer Support Specialist Salary: £26,000 per annum About the Role: My client in the pharmaceutical sector is seeking a Customer Support Specialist to handle customer inquiries, provide product support, and manage orders. You’ll coordinate with internal teams, resolve issues, and maintain accurate customer records while ensuring exceptional service. Key Responsibilities: Responding to inquiries via phone, email, and chat. Processing orders and tracking shipments. Resolving complaints and handling returns. Updating CRM systems and preparing reports. Supporting sales and ensuring compliance with regulations. Qualifications: Excellent communication and problem-solving skills. Detail-oriented with a positive, team-focused attitude. Apply Now: Join a leading company delivering outstanding customer service! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure me…
Customer Support Officer employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarize yourself with the pharmaceutical sector and its regulations. Understanding the industry will help you communicate effectively with customers and resolve their inquiries more efficiently.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and providing support. Role-playing different customer scenarios can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Get comfortable with CRM systems, as you'll be updating records and preparing reports. Familiarity with these tools can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Showcase your team-oriented attitude during interviews. Highlight experiences where you've successfully collaborated with others to solve problems or improve customer service, as this aligns with the company's values.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Specialist position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or related fields. Use specific examples that demonstrate your communication skills, problem-solving abilities, and attention to detail.
Showcase Your Skills: Make sure to highlight your excellent communication and organizational skills. Mention any experience with CRM systems or handling customer inquiries, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are a great fit for the Customer Support Specialist role. Mention your passion for providing exceptional service and how you can contribute to the company's success.
How to prepare for a job interview at Huntress
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent communication is key. Practice articulating your thoughts clearly and concisely, whether it's through phone, email, or chat. Be prepared to demonstrate how you've effectively communicated with customers in the past.
✨Prepare for Common Scenarios
Think about common customer inquiries and complaints you might encounter in the pharmaceutical sector. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure. This will show your potential employer that you're ready to handle real-life situations.
✨Familiarize Yourself with CRM Systems
Since updating CRM systems is part of the role, it’s beneficial to familiarize yourself with popular CRM software. If you have experience with any specific systems, be ready to discuss how you used them to manage customer records and track orders.
✨Emphasize Team Collaboration
Highlight your ability to work well within a team. Discuss experiences where you collaborated with internal teams to resolve issues or improve customer service. This will demonstrate your team-focused attitude, which is essential for this role.
