At a Glance
- Tasks: Lead customer success initiatives and deliver impactful training to enhance client engagement.
- Company: Global enterprise SaaS company with a focus on innovation and customer satisfaction.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and equal opportunity.
- Why this job: Make a real difference by helping customers achieve their goals through effective training.
- Qualifications: 3-5 years in customer success or training coordination; strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
A global enterprise SaaS company are looking for an experienced Customer Success Manager to join their team on an initial 6 month assignment. The role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensure successful execution of training plans, while developing expertise to influence larger-scale engagements over time.
Responsibilities:
- Be a training & adoption expert to recommend and promote resources, offerings and programs to help customers achieve their goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and support the timely burn down of pre-paid training.
- Monitor training health and execution for key and growth accounts, by mapping out solutions to improve outcomes, and consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participating in regional strategies.
- Collaborate with GTM teams to support internal projects and ongoing improvement efforts, aiming to enhance programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills/Experience:
- Bachelor's degree or equivalent experience.
- 3-5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with the ability to present to mid-level customer stakeholders.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Please note: We can only consider applications from candidates who have the right to work in the UK.
Customer Success & Training Lead — Hybrid employer: Huntress
As a global enterprise SaaS company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while ensuring that our Customer Success & Training Lead plays a pivotal role in shaping customer experiences and driving success. With a commitment to continuous improvement and collaboration, we offer our employees the opportunity to engage in meaningful work that directly impacts our clients' achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Training Lead — Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and training. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a portfolio! If you've got examples of successful training programmes or customer engagement strategies, compile them into a presentation. This will help you stand out and demonstrate your expertise during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success & Training Lead — Hybrid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and training. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your documents well. We love a good presentation, even in writing!
Highlight Your Organisational Skills:This role involves managing multiple accounts and deliverables, so make sure to mention any experience you have in juggling tasks. We appreciate candidates who can demonstrate their ability to stay organised and focused under pressure.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huntress
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance metrics relevant to customer success. Be ready to discuss how you've monitored and improved these metrics in past roles. This shows you understand the importance of data in driving customer satisfaction.
✨Showcase Your Training Expertise
Prepare examples of training programmes you've developed or executed. Highlight your ability to recommend resources that help customers achieve their goals. This will demonstrate your expertise and commitment to customer success.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Use simple language to explain technical information, as this is crucial for presenting to mid-level stakeholders. Confidence in your communication can set you apart.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple accounts and deliverables simultaneously. Share specific strategies or tools you use to stay organised and ensure timely execution of training plans. This will highlight your attention to detail and problem-solving orientation.
