At a Glance
- Tasks: Lead customer training and support to ensure success with our SaaS solutions.
- Company: Join a global enterprise SaaS company with a focus on innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Make a real difference by helping customers achieve their goals through effective training.
- Qualifications: 3-5 years in customer success or account management; strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
A global enterprise SaaS company are looking for an experienced Customer Success Manager to join their team on an initial 6 month assignment. The role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensure successful execution of training plans, while developing expertise to influence larger-scale engagements over time.
Responsibilities:
- Be a training & adoption expert to recommend and promote resources, offerings and programs to help customers achieve their goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers to deliver on the plan and support the timely burn down of pre-paid training.
- Monitor training health and execution for key and growth accounts, by mapping out solutions to improve outcomes, and consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participating in regional strategies.
- Collaborate with GTM teams to support internal projects and ongoing improvement efforts, aiming to enhance programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills/Experience:
- Bachelor's degree or equivalent experience.
- 3-5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with the ability to present to mid-level customer stakeholders.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
Please note: We can only consider applications from candidates who have the right to work in the UK.
Customer Success Manager employer: Huntress
As a leading global enterprise SaaS company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Customer Success Managers enjoy a collaborative environment in Staines, with access to comprehensive training resources and opportunities to influence impactful projects, ensuring that every team member can thrive while making a meaningful difference for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Think about specific situations where you’ve successfully managed customer relationships or improved training outcomes, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and training coordination. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and consider including examples of how you've effectively communicated with stakeholders in the past.
Highlight Your Organisational Skills:As a Customer Success Manager, you'll be juggling multiple accounts and deliverables. In your application, share specific instances where your organisational skills made a difference in managing projects or improving outcomes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Huntress
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance metrics relevant to customer success. Be ready to discuss how you've monitored and improved these metrics in past roles. This shows you understand the importance of data in driving customer satisfaction.
✨Showcase Your Training Expertise
Prepare examples of how you've successfully delivered training or adoption programmes in previous positions. Highlight specific resources or strategies you used to help customers achieve their goals, as this aligns perfectly with the role's focus.
✨Demonstrate Collaboration Skills
Think of instances where you've worked with cross-functional teams, like account executives or service managers. Be ready to share how you contributed to regional strategies or internal projects, showcasing your ability to work in a matrixed environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical information. Use simple language to explain complex concepts, as you'll need to present to mid-level stakeholders. Confidence in your communication can set you apart!
