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For Companies At a Glance
- Tasks: Help customers resolve issues with claims, credits, and invoices while ensuring smooth processes.
- Company: Join a friendly, innovative team at a well-known international company.
- Benefits: Part-time hours, competitive salary, and a supportive team environment.
- Why this job: Make a real difference by turning tricky problems into smooth solutions for customers.
- Qualifications: Experience in customer service, strong communication skills, and a proactive mindset.
- Other info: Great opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 17000 - 18000 £ per year.
Overview
Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? We’re looking for a Customer Service Coordinator to join our client’s friendly and forward-thinking team. This role sits at the heart of both customer service and finance, making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions.
Responsibilities
- Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goods
- Investigating and resolving issues with empathy, speed and precision
- Reviewing, processing and documenting credits in line with company policy
- Ensuring corrected invoices are issued accurately and on time
- Collaborating with order management, finance and customer service teams to keep processes seamless
- Maintaining clear, detailed records and preparing reports on claims, credits and rebills
- Ensuring all claims and processes comply with company and system requirements
Qualifications
- Experience handling customer claims, refunds or delivery issues, on faulty goods and incorrect product deliveries
- Brilliant attention to detail
- Strong communication skills to manage customer claims with professionalism and empathy
- A proactive, problem-solving mindset
- IT confidence and accuracy when recording and reporting information
What’s in it for you
- The chance to be part of an international, innovative company with a household-name client base
- A supportive team environment where collaboration and ideas are encouraged
- A role where your attention to detail and accuracy really make a difference
Job Details
Job Title: Customer Service Support
Type: Part-Time (3 days per week)
Salary: £17,000 – £18,000 per annum
Location: Bracknell
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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Customer Service Support, Part Time employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support, Part Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the company. A personal connection can really help your application stand out.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show how your skills align with their mission, especially in customer service and problem-solving.
✨Tip Number 3
Practice common interview questions related to customer service scenarios. Think about how you would handle tricky claims or discrepancies, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Support, Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer claims and problem-solving. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, include examples in your application that demonstrate your accuracy and thoroughness. We love candidates who can spot discrepancies and handle processes smoothly!
Communicate Clearly: Your written communication skills are key! Use clear and professional language in your application. We appreciate candidates who can convey their thoughts effectively, especially when it comes to managing customer queries.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Huntress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and qualifications required for the Customer Service Support role. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves untangling complex queries, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your proactive mindset and how you approached these challenges with empathy and precision.
✨Communicate Clearly and Confidently
Strong communication is key in customer service. Practice articulating your thoughts clearly and confidently. During the interview, remember to listen actively and respond thoughtfully to demonstrate your professionalism and ability to manage claims effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
