At a Glance
- Tasks: Manage customer queries and logistics processes for a smooth after-sales experience.
- Company: Established manufacturing organisation with a focus on quality service.
- Benefits: Enjoy 25 days' holiday, pension scheme, free parking, and free Friday breakfast.
- Other info: Join a diverse team in a fast-paced environment with growth opportunities.
- Why this job: Be the key contact for customers and make a real impact in logistics.
- Qualifications: Experience in customer service or logistics, strong IT skills, and problem-solving abilities.
The predicted salary is between 35000 - 38000 € per year.
A well-established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer queries and complaints relating to spare parts and after-sales service
- Process credits for spare parts and consumables in a timely and accurate manner
- Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
- Handle customer invoice queries and accurately log and track issues within the dispute management system
- Prepare and complete courier documentation, including commercial invoices and customs declarations
- Coordinate collections and shipments with customers, internal teams, and third-party logistics providers
- Create, manage, and track return deliveries through internal logistics systems
- Monitor courier performance and service levels to ensure operational excellence
- Act as a key liaison between the business and outsourced warehouse providers
- Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
- Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests
Experience & Skills
- Previous experience in logistics, customer service, or spare parts/aftermarket environment
- Experience in handling customs documentation
- Confident in managing customer queries, including returns, delays, and missing items
- Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
- Excellent attention to detail with strong problem-solving abilities
- Ability to prioritise workload and work effectively in a fast-paced environment
Benefits
- 25 days' holiday
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on-site parking
- Free Friday breakfast
Hours: Monday - Friday 9 am - 5.15 pm
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service & Logistics Coordinator employer: Huntress
Join a well-established manufacturing organisation at Stockley Business Park, where you will thrive in a supportive and collaborative work culture. With competitive benefits such as 25 days' holiday, a contributory pension scheme, and opportunities for professional growth, this role as a Customer Service & Logistics Coordinator offers a meaningful career path in a dynamic environment. Enjoy the convenience of free on-site parking and a cycle to work scheme while being part of a diverse team that values inclusivity and equal opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Coordinator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and logistics. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service & Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service & Logistics Coordinator. Highlight your experience in logistics and customer service, especially any work with spare parts or after-sales support. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or managed logistics processes in the past. We love a good story that showcases your problem-solving skills!
Show Off Your IT Skills:Since strong IT skills are key for this position, make sure to mention your proficiency in Microsoft Word, Excel, and any ERP/CRM systems like SAP. If you've got experience with customs documentation, don't forget to include that too. We need someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service & Logistics Coordinator. Familiarise yourself with spare parts management, after-sales support, and logistics processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer queries or logistical issues. Highlight your attention to detail and how you prioritised tasks in a fast-paced environment. This will demonstrate your ability to handle the challenges of the role effectively.
✨Brush Up on IT Skills
Since strong IT skills are essential for this position, be ready to discuss your experience with Microsoft Word, Excel, and any ERP/CRM systems like SAP. If you have specific examples of how you've used these tools to improve processes or solve problems, share them during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how they measure success in logistics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
