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- Tasks: Handle inbound calls and online enquiries, assisting customers with their membership needs.
- Company: Join a dynamic team in Epsom, supporting a busy client during the summer rush.
- Benefits: Earn £12.21 per hour with flexible shifts and a supportive training environment.
- Why this job: Perfect for those who love helping others and want to build valuable customer service skills.
- Qualifications: Previous experience in customer service, retail, or hospitality is preferred.
- Other info: Diverse and inclusive workplace, welcoming applicants from all backgrounds.
We are seeking fantastic customer service candidates for a client of ours based in central Epsom during a busy summer period!
The position will involve taking inbound calls from members of the public regarding their membership, changing details and general enquiries. You will also be trained on web chat, email and social media enquiries, so your ability to compose professional written text is essential.
Shifts are 8 hours covering the opening hours of 8-8 Monday to Friday and 9-1 Saturdays, with a week of late shift (12-8) and Saturday shift on a 6-8-week rotation. A 9am-5pm shift will be scheduled for the first 6 weeks whilst training.
You will have some experience within a customer service environment, be it another inbound call position, hospitality, or retail. If you are looking to make a move into a position where you build rapport and trust, then this is the one for you.
Please apply today!
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Coordinator employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially for handling customer inquiries. Since this role involves various channels like phone, web chat, and social media, being articulate and confident in your responses is key.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to handle customer service situations effectively. Think about times when you resolved issues or built rapport with customers, as these stories can make a strong impression.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires covering various hours, showing that you're adaptable can set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Focus on roles where you've handled inbound calls or dealt with customer enquiries, as this will resonate with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport with customers. Mention specific examples from your past experiences that demonstrate your customer service abilities.
Highlight Written Communication Skills: Since the role involves web chat, email, and social media enquiries, emphasise your written communication skills in your application. Provide examples of how you've effectively communicated in writing in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Huntress
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, whether it's in retail, hospitality, or call centres. Be ready to share specific examples of how you handled customer inquiries and resolved issues.
✨Demonstrate Strong Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly. Prepare to discuss how you would handle both verbal and written communications, especially in a professional context.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer service and prepare your responses to demonstrate your problem-solving skills.
