At a Glance
- Tasks: Help customers with queries via phone, email, and chat in a friendly manner.
- Company: Join a growing team that values customer satisfaction and collaboration.
- Benefits: Enjoy a competitive salary, hybrid work model, and a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference by delivering excellent customer experiences every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Location: Maidstone (Hybrid - 1 day per week in the office)
Salary: £26,500 per annum
Job Type: Full-time, Permanent
About the Role
We're looking for a friendly and proactive Customer Service Advisor to join our growing team. This is a fantastic opportunity for someone who enjoys helping people, resolving queries, and delivering excellent customer experiences. Working in a hybrid environment, you'll primarily work from home with one day per week in our Maidstone office, giving you the perfect balance of flexibility and collaboration.
Key Responsibilities
- Handle incoming customer enquiries via phone, email, and chat
- Provide accurate information and resolve issues efficiently
- Deliver a high standard of customer service at all times
- Maintain and update customer records within internal systems
- Work collaboratively with colleagues to ensure customer satisfaction
- Identify and elevate complex issues where necessary
What We're Looking For
- Previous customer service experience (call centre or office-based preferred)
- Strong communication skills, both written and verbal
- A positive, empathetic, and problem-solving attitude
- Good IT skills and ability to learn new systems quickly
- Ability to work independently as well as part of a team
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor- Hybrid employer: Huntress
Join our dynamic team as a Customer Service Advisor in Maidstone, where we prioritise a supportive and inclusive work culture. Enjoy the flexibility of a hybrid working model, allowing you to balance home and office life while contributing to a collaborative environment that fosters personal and professional growth. With competitive salary and opportunities for development, we are committed to providing a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Hybrid
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to convey your thoughts clearly and confidently. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your proactive attitude and ability to handle challenges.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Advisor- Hybrid
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with our values at StudySmarter. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huntress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, resolved issues, or worked collaboratively with colleagues.
✨Emphasise Your Problem-Solving Attitude
Employers love candidates who can think on their feet. Prepare some examples of challenging customer situations you've faced and how you resolved them. Highlight your positive and empathetic approach, as this is crucial for delivering excellent customer experiences.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
