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- Tasks: Join our team as a Customer Service Advisor, handling calls and emails while building relationships.
- Company: We are a dynamic client-focused company based in Winnersh, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary of £25,000 - £27,000 and a supportive work environment.
- Why this job: This role offers the chance to develop communication skills and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential; familiarity with Salesforce is a plus.
- Other info: We value diversity and encourage applications from all backgrounds; must have the right to work in the UK.
The predicted salary is between 21500 - 23500 £ per year.
Our client are looking for an office-based Customer Service Advisor to join their team on a full-time basis. The successful candidate will be an experienced customer service professional with excellent communication skills who is able to facilitate and build ongoing relationships with consumers. You will support consumers through proactive outbound phone and email activity whilst taking inbound calls relating to their products as well as supporting the Customer Service Manager.
Location: Winnersh
Estimated Salary: £25,000 - £27,000 per annum
Responsibilities will include, but are not limited to:
- Setting up new customers on the system.
- Making outbound calls and logging customer interactions with Salesforce.
- Answering inbound calls and emails.
- Obtaining and maintaining knowledge of the product ranges.
- Promoting products and educating customers on new features where necessary.
- Developing key relationships with various external and internal stakeholders.
- Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact.
- Support the Customer Service Manager with other tasks as required.
What we are looking for:
- Strong communication and telephony skills with flexibility to adapt style on an individual basis.
- Experienced in a customer service environment.
- Ability to work to daily deadlines and multi-tasking capability.
- Excellent listening skills.
- Ability to manage a large workload under pressure.
- Ability to use initiative and prioritise activities.
- Proficient use in Microsoft Office & Experience with CRM systems (Salesforce or SAP preferable).
- Enthusiastic and reliable team player.
Please note: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for logging customer interactions. Consider taking a quick online course or tutorial to brush up on your skills, which will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock phone calls with friends or family. This will help you become more comfortable with handling various customer scenarios and improve your ability to adapt your communication style.
✨Tip Number 3
Research the company's product range thoroughly. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your ability to build relationships with customers and handle multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with CRM systems like Salesforce and how your skills align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your strong telephony skills and ability to adapt your communication style. Provide examples of how you've successfully managed workloads and met deadlines in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Huntress
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues or built relationships.
✨Familiarise Yourself with the Products
Make sure you have a good understanding of the products the company offers. Research their product range and be prepared to discuss how you would promote these products to customers. This shows your initiative and genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking of specific examples where you managed customer complaints or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Team Player Attitude
The role requires collaboration with various stakeholders. Be ready to share instances where you worked effectively within a team. Highlight your flexibility and reliability, as these traits are essential for supporting the Customer Service Manager and your colleagues.
