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- Tasks: Conduct mystery shopper calls and gather service information.
- Company: Join a dynamic team in Portslade, Brighton.
- Benefits: Earn £12.21 per hour with flexible hours.
- Why this job: Perfect for gaining experience in customer service while working in an office.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Short-term role with potential for extension; immediate start available.
The predicted salary is between 10 - 15 £ per hour.
Location: Portslade, Brighton
Contract: Temporary until the end of February (possible extension)
Start Date: Tuesday, 10th February
Pay Rate: £12.21 per hour
Hours: 5-6 hours per day between 9:00am and 4:00pm (4-5 days per week)
The Customer Service Advisor position will involve carrying out structured mystery shopper calls using set scripts and background scenarios. The purpose of the role is to gather accurate service and pricing information and ensure existing records are kept up to date.
Key responsibilities include:
- Making outbound calls using provided scripts
- Collecting and accurately recording service and pricing information
- Updating existing records and identifying discrepancies in data
- Reviewing and documenting differences between current data and information provided over the phone
- Maintaining a high level of attention to detail and consistency throughout all tasks
What we're looking for:
- Previous experience in a customer service role within an office environment
- Confident and professional telephone manner
- Strong attention to detail with accurate data entry skills
- Reliable and able to commit to the full duration of the assignment
- Able to commute reliably to the office location (no parking available on site)
This is a great opportunity for candidates looking for short-term work within a structured office environment. Immediate availability is essential due to the fixed start date.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.
Customer Service Advisor employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our experience clearly.
✨Tip Number 3
Dress the part! Even if it's a temporary role, looking professional can make a great first impression. It shows we take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Attention to Detail: Since this role requires a high level of accuracy, be sure to showcase your attention to detail in your application. Mention specific examples where you've successfully managed data or maintained records without errors. We love candidates who take pride in their work!
Be Professional and Confident: Your telephone manner is key for this position, so let that shine through in your written application. Use a professional tone and clear language, showing us that you can communicate effectively. We’re looking for someone who can represent us well on the phone!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at Huntress
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like making outbound calls and updating records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Manner
Since this role involves a lot of phone work, practice your telephone manner. Try rehearsing with a friend or family member using a script similar to what you might encounter. This will help you sound professional and confident during the actual interview.
✨Highlight Attention to Detail
Attention to detail is crucial for this job. Prepare examples from your past experiences where you demonstrated this skill, especially in data entry or customer service roles. Be ready to discuss how you ensure accuracy in your work.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations related to customer service and data discrepancies. Practising these scenarios can help you articulate your thought process clearly and effectively.
