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- Tasks: Support customer onboarding and manage data while ensuring customer satisfaction.
- Company: Leading UK Utilities company with a focus on inclusivity and diversity.
- Benefits: Competitive pay, skill development, and a supportive team environment.
- Why this job: Gain valuable experience in customer service and enhance your communication skills.
- Qualifications: Strong customer service skills and proficiency in MS Office; Maximo experience is a plus.
- Other info: Immediate start available; perfect for those looking to kickstart their career.
The predicted salary is between 11 - 15 £ per hour.
A leading UK Utilities company based in St Mary Cray requires a Customer Service Administrator to join their team on a temp basis. Excellent opportunity to learn new skills and build on existing.
The role:
- Supporting with customer on-boarding and introduction through telephone and e‑mailing
- Entering and tracking data accurately and updating customers accordingly
- Pre‑Works Communications - on both sides' contractor and customer
- Customer Satisfaction and After care (SC/FC Calls)
- Planning and Scheduling, raising necessary permits and TM with councils and contractors
- Record Keeping daily-using internal systems such as Maximo
The candidate:
- Strong customer service and relationship management
- Must be happy and confident being on the phone daily
- Ability to explain technical processes clearly to non‑technical customers
- Organised, detail‑oriented, and ability to manage multiple jobs at once
- Confident handling customer expectations and resolving concerns
- Ability to work independently and collaboratively with operational teams
- Strong proficiency in MS Office Suite: Excel, Outlook and Teams
- Previous experience using Maximo and BORIS-advantageous not essential
Please send your CV forward if you are immediately available for this role as it is to start ASAP!
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Administrator employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and articulate when speaking with potential customers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects at once. This will demonstrate that you can handle the fast-paced environment of a Customer Service Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Be sure to mention your phone skills and how you handle customer expectations.
Show Off Your Tech Skills: Since the role involves using systems like Maximo and MS Office, make sure to mention any experience you have with these tools. If you’re a whiz at Excel or Outlook, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with customer onboarding processes and how to communicate effectively with both customers and contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your experience with MS Office Suite, especially Excel and Outlook, as well as any familiarity with systems like Maximo. Be ready to discuss specific examples of how you've used these tools in previous roles to manage data or improve customer satisfaction.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice explaining technical processes in simple terms. You might want to role-play with a friend or family member to get comfortable with potential questions about handling customer concerns and expectations.
✨Be Yourself
During the interview, let your personality shine through! Companies are looking for someone who can build relationships and connect with customers. Show your enthusiasm for the role and be open about your experiences, both good and bad, to demonstrate your ability to learn and grow.
