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- Tasks: Help recover debts for the Council and support local residents with repayment plans.
- Company: Join a supportive team in Medway making a real difference in the community.
- Benefits: Enjoy job security, hybrid working, and valuable skill development.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make an impact while building your career in a fast-paced environment.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you looking for a rewarding role where you can make a real difference to your local community? We're recruiting on behalf of our client in Medway for a proactive and motivated individual to join their high-performing Corporate Debt Team. This is a fantastic opportunity to build your career within a supportive environment, offering job security, hybrid working, and the chance to develop valuable financial and customer service skills.
What you'll be doing:
- Taking a key role in recovering outstanding debts owed to the Council, including Council Tax, Business Rates, Housing Benefit overpayments, and sundry debt.
- Managing arrears cases from the Liability Order stage, using your judgement to determine the most effective recovery action.
- Working closely with residents to agree realistic and sustainable repayment plans.
- Handling customer enquiries confidently via phone, email, and face-to-face interactions.
- Identifying vulnerable residents and ensuring they are referred to the right support services.
- Supporting the Council's income collection targets while helping reduce overall debt levels.
- Meeting residents, both virtually and in person, to provide practical support and guidance.
- Attending Liability Order court hearings and dealing with related enquiries.
- Monitoring accounts and making informed decisions on the next steps in the recovery process.
What we're looking for:
- Experience within financial services or a similar environment.
- Strong communication and interpersonal skills.
- Good IT and administrative abilities.
- High levels of accuracy and attention to detail.
- A proactive, organised approach with the confidence to make decisions.
If you're someone who enjoys working in a fast-paced environment, thrives on problem-solving, and is passionate about delivering excellent customer service, this role offers a great opportunity to make an impact while developing your career. Apply today and join a team that makes a difference in your local community!
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Council Corporate Debt Assistant employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Corporate Debt Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your circle or on LinkedIn who work in local councils or financial services. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for debt recovery roles and practice your answers. Show off your problem-solving skills and how you can make a difference in the community.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Council Corporate Debt Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant financial services experience and customer service skills to show us you're a great fit for the Corporate Debt Team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can make a difference in the community. Share specific examples of your problem-solving skills and proactive approach to give us a glimpse of what you can bring to the team.
Showcase Your Communication Skills: Since you'll be handling customer enquiries, it's important to demonstrate your strong communication abilities. Use clear and concise language in your application, and consider mentioning any experience you have with face-to-face interactions or managing sensitive situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Before the interview, make sure you understand the role of a Corporate Debt Assistant. Familiarise yourself with terms like Council Tax, Business Rates, and arrears management. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully handled customer enquiries or resolved conflicts. Practising these scenarios can help you feel more confident during the interview.
✨Be Proactive in Problem-Solving
The job requires a proactive approach, so come prepared with examples of how you've tackled challenges in the past. Whether it's managing a difficult case or finding innovative solutions to debt recovery, showing your problem-solving skills will impress the interviewers.
✨Highlight Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether in financial services or any other relevant experience. This will reinforce your suitability for the position.