At a Glance
- Tasks: Lead and inspire customer service teams to achieve outstanding performance.
- Company: Dynamic company focused on innovative customer service solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a growing team committed to excellence and employee wellbeing.
- Why this job: Shape the future of customer service while driving team success and innovation.
- Qualifications: Proven leadership experience in customer service and a passion for performance improvement.
The predicted salary is between 40582 - 49600 £ per year.
We are currently recruiting on behalf of our client for an experienced and inspiring Contact Centre Manager to lead their Customer Service Centre teams. This is a strategic leadership role offering a fantastic opportunity for someone who is passionate about driving performance, developing high-performing leaders, and shaping the future of a growing customer service operation from the outset.
Key Responsibilities:
- Leading and inspiring Customer Service teams to deliver outstanding performance against operational, quality, compliance, and reporting standards
- Championing outstanding customer service, including inclusive and accessible support for customers in vulnerable situations
- Creating an engaging, inclusive, and supportive working environment, leading on colleague engagement, wellbeing, and performance
- Building strong relationships with internal and external stakeholders to influence and drive service improvements
- Leading, coaching, and developing a team of managers, empowering them to build confident, high-performing teams
- Championing innovation and continuous improvement, including the use of digital technology, Salesforce, omnichannel services, and AI to enhance customer outcomes
- Using data and insight to identify opportunities to improve performance and the overall customer journey
Contact Centre Manager employer: Huntress
Huntress is an excellent employer that values its employees by offering flexible working options and a competitive salary, making it an ideal place for HR professionals to thrive. With a strong focus on employee relations and compliance, the company fosters a supportive work culture that encourages professional growth and development. Located in Witham, employees benefit from free on-site parking and a collaborative environment that prioritises meaningful contributions to the organisation.
