Huntress on behalf of our client is recruiting an experienced Contact Centre Manager to lead their Customer Service Centre teams in Scotland. This strategic leadership role offers the opportunity to shape a growing operation from the outset and drive performance across customer service, quality, and compliance.
You will inspire multiple teams, develop managers, champion inclusive service delivery, and use data to improve the end-to-end customer journey.
#J-18808-LjbffrContact Centre Leader: Performance, People & Innovation employer: Huntress
Huntress is an excellent employer that values its employees by offering flexible working options and a competitive salary, making it an ideal place for HR professionals to thrive. With a strong focus on employee relations and compliance, the company fosters a supportive work culture that encourages professional growth and development. Located in Witham, employees benefit from free on-site parking and a collaborative environment that prioritises meaningful contributions to the organisation.
