At a Glance
- Tasks: Manage and resolve customer complaints via email in a regulated environment.
- Company: Dynamic financial services team in London with a hybrid working model.
- Benefits: Earn £12.98 per hour with flexible work options and a supportive team.
- Other info: Join a diverse team that values inclusivity and equal opportunity.
- Why this job: Make a difference by ensuring customer issues are handled fairly and professionally.
- Qualifications: Experience in a regulated complaints environment and strong written communication skills.
The predicted salary is between 12.98 - 12.98 £ per hour.
We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry.
You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales.
What you'll be doing:
- Managing customer complaints received via email
- Investigating complaints and reviewing relevant information
- Providing clear, professional written responses
- Ensuring complaints are handled in line with regulatory requirements and internal procedures
- Maintaining accurate records and updating systems
- Working with internal teams to resolve issues where required
- Managing your own caseload and ensuring deadlines are met
What we're looking for:
- Previous experience working in a regulated complaints environment
- Strong written communication skills
- Good attention to detail
- Experience working to regulatory or internal complaint-handling timescales
- The ability to investigate information and reach appropriate outcomes
- Good IT and administration skills
- A professional and organised approach
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Complaints Officer employer: Huntress
Join a prestigious luxury automotive brand in Chiswick, where we pride ourselves on delivering exceptional customer experiences. Our welcoming and professional work culture fosters growth and development, offering you the chance to shine in a high-end hospitality environment. With competitive pay and a commitment to inclusivity, we ensure that every team member feels valued and empowered to provide outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress:Your cover letter is your chance to shine! Tell us why you want to work at Huntress specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress!
How to prepare for a job interview at Huntress
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
