Huntress is recruiting on behalf of our client for a Complaints Team Leader based in London. You will manage and develop a team of Complaints Officers, resolving customer issues and driving continuous improvement in a fast-paced, regulated environment.
You will lead on escalated or high-risk complaints, ensure robust quality assurance, and translate feedback into meaningful change across the business. The role is full-time, hybrid, and offers £45,000 per annum on a temp-to-perm basis.
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Senior Complaints Team Lead - Hybrid, London in City of Westminster employer: Huntress
Join a prestigious luxury automotive brand in Chiswick, where we pride ourselves on delivering exceptional customer experiences. Our welcoming and professional work culture fosters growth and development, offering you the chance to shine in a high-end hospitality environment. With competitive pay and a commitment to inclusivity, we ensure that every team member feels valued and empowered to provide outstanding service.
