At a Glance
- Tasks: Manage repair enquiries, schedule jobs, and liaise with residents and contractors.
- Company: Community-focused housing association in Maida Vale.
- Benefits: Competitive salary of £33,000 and immediate start on a 6-month FTC.
- Other info: Office-based role with opportunities for diverse applicants.
- Why this job: Join a fast-paced team making a real difference in the community.
- Qualifications: Experience in housing or maintenance and strong customer service skills.
The predicted salary is between 33000 - 33000 € per year.
We are recruiting for a Repairs & Maintenance Administrator to join a busy community housing association. This is a fast-paced, resident-focused role supporting the Repairs and Compliance team with repairs administration, scheduling works, speaking with residents and liaising with contractors.
Candidates must have previous experience within housing, repairs, maintenance, facilities or property services and be confident working in a community-focused environment.
Duties Include:
- Managing repair enquiries by phone and email
- Logging and scheduling repair jobs
- Liaising with residents, contractors and internal teams
- Raising works orders and updating systems
- Processing invoices and maintaining accurate records
- Supporting resident satisfaction follow-up
- General administration and team support
About You:
- Previous administration experience within housing, repairs or maintenance
- Strong customer service skills
- Confident speaking with residents and contractors
- Organised and able to manage a busy workload
- Strong Microsoft Office skills
- Comfortable working fully office based
This role would suit someone from a housing association, maintenance, repairs or facilities background looking for an immediate start within a community-based organisation. Role is based in W9, must be able to commute as role is office based.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Repairs & Maintenance Administrator in City of Westminster employer: Huntress
Join a vibrant community housing association in Maida Vale, where your role as a Repairs & Maintenance Administrator will be pivotal in enhancing resident satisfaction and supporting essential repairs operations. With a strong emphasis on employee growth, a collaborative work culture, and a commitment to diversity and inclusion, this organisation offers a rewarding environment for those passionate about making a difference in the community. Enjoy the benefits of a supportive team, opportunities for professional development, and the chance to contribute to meaningful projects within a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs & Maintenance Administrator in City of Westminster
✨Tip Number 1
Get to know the company! Research the community housing association and understand their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with residents and contractors, it’s crucial to be clear and confident. Role-play common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experience where you successfully managed multiple tasks or resolved issues quickly. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Repairs & Maintenance Administrator in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing, repairs, or maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about community-focused work and how your previous roles have prepared you for this position. We love a personal touch!
Show Off Your Customer Service Skills:Since this role involves liaising with residents and contractors, make sure to mention any customer service experience you have. We’re looking for someone who can communicate effectively and keep everyone happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with common issues residents face and how to resolve them. This will show that you're not just a candidate, but someone who understands the community's needs.
✨Showcase Your Customer Service Skills
Since this role involves liaising with residents and contractors, be prepared to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to resident satisfaction.
✨Demonstrate Organisational Skills
This position requires managing a busy workload, so come ready to discuss how you prioritise tasks and stay organised. You might even want to bring a simple example of a scheduling system or method you’ve used in previous roles to illustrate your point.
✨Familiarise Yourself with Microsoft Office
As strong Microsoft Office skills are essential, make sure you’re comfortable discussing your experience with tools like Excel and Word. If you can, prepare to demonstrate how you've used these tools for logging and processing information in your previous roles.
