At a Glance
- Tasks: Be the go-to person for B2B customers, managing orders and ensuring top-notch service.
- Company: Join a leading global furniture manufacturer with a stunning showroom in Farringdon.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for growth.
- Why this job: Make a real difference by supporting customers and enhancing their experience.
- Qualifications: Experience with post-Brexit export documentation and strong communication skills.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 28800 - 33600 £ per year.
A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. Looking for experience of post Brexit export documentation.
Key Responsibilities- Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets.
- Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability.
- Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently.
- Monitor service failures, analyse root causes and recommend improvements to support continuous service performance.
- Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency.
- Maintain and update customer accounts.
Sales Support Specialist in City of London employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Sales Support Specialist role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their B2B offerings. Think about how your experience with customer orders and handling enquiries can add value to their team. We want you to shine!
✨Tip Number 3
Practice your communication skills. As a Sales Support Specialist, you’ll be the first point of contact for customers. Role-play common scenarios with a friend or family member to get comfortable with handling enquiries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job!
We think you need these skills to ace Sales Support Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Specialist role. Highlight relevant experience, especially in managing customer orders and handling enquiries. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with post-Brexit export documentation and how you can contribute to our customer service excellence.
Showcase Your Communication Skills: As the first point of contact for our B2B customers, strong communication skills are key. In your application, give examples of how you've effectively handled customer enquiries and complaints in the past. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Huntress
✨Know Your Product
Familiarise yourself with the company's furniture range and any recent innovations. Being able to discuss specific products and their features will show your genuine interest and help you connect with the interviewers.
✨Master the Art of Communication
As a Sales Support Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively handled customer enquiries or complaints in the past to demonstrate your skills.
✨Understand Post-Brexit Regulations
Since experience with post-Brexit export documentation is crucial, brush up on the latest regulations and processes. Be ready to discuss how you’ve navigated these changes in previous roles or how you would approach them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've identified service failures and implemented improvements. Highlighting your analytical skills and proactive approach will impress the interviewers and show that you're a valuable asset.
