Sales Support Specialist EMEA in City of London, London

A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's EMEA B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. This is a hands-on role for someone experienced in post-Brexit exports, European customs documentation and international logistics.

Key Responsibilities

• Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets.
• Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability.
• Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently.
• Handle export documentation for EU and EMEA shipments, including commercial invoices, packing lists, certificates of origin, Incoterms and customs declarations.
• Monitor service failures, analyse root causes and recommend improvements to support continuous service performance.
• Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency.
• Maintain and update customer account data and master records, preparing service performance and complaints reports as required.
• Communicate daily with customers, share weekly service updates internally and externally, and collaborate cross-functionally with Sales, Operations and Logistics.
• Support management with administrative tasks and participate in customer performance reviews and project work as needed.

Experience required:

• 5 years' experience in B2B sales support, customer service or order management within an international or EMEA environment.
• Strong hands-on experience of post-Brexit export and customs documentation, including EU VAT, HS codes and clearance processes.
• Degree-level education or equivalent professional expertise, demonstrating strong analytical and organisational skills.
• Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Experience within furniture, interiors or manufacturing is highly advantageous.

Benefits:

• 23 days annual leave + bank holidays (increases with tenure).
• 1 day extra annual leave for birthday.
• Company contribution to private pension.
• Wellness Allowance.
• Cashback Healthcare Scheme.
• Cycle to Work Scheme.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.