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- Tasks: Be the go-to person for B2B customers, managing orders and ensuring top-notch service.
- Company: Join a leading global furniture manufacturer with a stunning showroom in Farringdon.
- Benefits: Enjoy 23 days annual leave, wellness perks, and a company pension contribution.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: 5 years of B2B customer service experience and expertise in logistics required.
- Other info: Hybrid role with opportunities for career growth and a diverse workplace.
The predicted salary is between 36000 - 38000 £ per year.
A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. Looking for experience of post Brexit export documentation.
Key Responsibilities
- Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets.
- Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability.
- Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently.
- Monitor service failures, analyse root causes and recommend improvements to support continuous service performance.
- Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency.
- Maintain and update customer account data and master records, preparing service performance and complaints reports as required.
- Communicate daily with customers, share weekly service updates internally and externally, and collaborate cross-functionally with Sales, Operations and Logistics.
- Support management with administrative tasks and participate in customer performance reviews and project work as needed.
Experience required:
- Proven track record of delivering exceptional B2B customer service for 5 years, consistently meeting and exceeding client expectations.
- Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders.
- Degree-level education or equivalent professional expertise, demonstrating strong analytical and organisational skills.
- Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
- Experience of working in the furniture manufacturers advantageous.
Benefits:
- 23 days annual leave + bank holidays (increases with tenure).
- 1 day extra annual leave for birthday.
- Company contribution to private pension.
- Wellness Allowance.
- Cashback Healthcare Scheme.
- Cycle to Work Scheme.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Locations
Sales Support Specialist in City of London, London employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in City of London, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the furniture sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Sales Support Specialist role. Highlight your B2B customer service skills and any relevant logistics expertise, especially around post-Brexit documentation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Specialist in City of London, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Specialist role. Highlight your experience in B2B customer service and logistics, especially any post-Brexit documentation expertise. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've exceeded client expectations and handled complex orders. We love a good story!
Show Off Your Tech Skills: Since we rely heavily on Microsoft Office and ERP systems, make sure to mention your proficiency in these areas. If you have any specific achievements or projects that showcase your tech skills, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Huntress
✨Know Your Stuff
Make sure you brush up on the company’s background and its products. Familiarise yourself with their showroom offerings and understand the B2B customer base they serve. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've delivered exceptional customer service, especially in a B2B context. Highlight any experience you have with logistics and post-Brexit export documentation, as this is crucial for the position.
✨Practice Common Scenarios
Think about common customer enquiries or complaints you might face in this role. Prepare responses that demonstrate your problem-solving skills and ability to handle difficult situations. Role-playing these scenarios with a friend can be super helpful!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the company's future plans, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
