At a Glance
- Tasks: Help recover debts for the Council and support local residents with repayment plans.
- Company: Join a supportive team in Medway focused on community impact.
- Benefits: Enjoy job security, hybrid working, and skill development opportunities.
- Other info: Fast-paced environment with a focus on problem-solving and customer service.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 25185 - 28000 £ per year.
Are you looking for a rewarding role where you can make a real difference to your local community? We're recruiting on behalf of our client in Medway for a proactive and motivated individual to join their high‑performing Corporate Debt Team. This is a fantastic opportunity to build your career within a supportive environment, offering job security, hybrid working, and the chance to develop valuable financial and customer service skills.
What you'll be doing:
- Taking a key role in recovering outstanding debts owed to the Council, including Council Tax, Business Rates, Housing Benefit overpayments, and sundry debt.
- Managing arrears cases from the Liability Order stage, using your judgement to determine the most effective recovery action.
- Working closely with residents to agree realistic and sustainable repayment plans.
- Handling customer enquiries confidently via phone, email, and face-to-face interactions.
- Identifying vulnerable residents and ensuring they are referred to the right support services.
- Supporting the Council's income collection targets while helping reduce overall debt levels.
- Meeting residents, both virtually and in person, to provide practical support and guidance.
- Attending Liability Order court hearings and dealing with related enquiries.
- Monitoring accounts and making informed decisions on the next steps in the recovery process.
What we're looking for:
- Experience within financial services or a similar environment.
- Strong communication and interpersonal skills.
- Good IT and administrative abilities.
- High levels of accuracy and attention to detail.
- A proactive, organised approach with the confidence to make decisions.
If you're someone who enjoys working in a fast‑paced environment, thrives on problem‑solving, and is passionate about delivering excellent customer service, this role offers a great opportunity to make an impact while developing your career.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Council Corporate Debt Assistant in Chatham employer: Huntress
Join our dedicated team in Medway as a Council Corporate Debt Assistant, where you will play a vital role in supporting your local community while enjoying a supportive work culture that prioritises employee growth and job security. With hybrid working options and opportunities to develop essential financial and customer service skills, this position not only allows you to make a meaningful impact but also fosters a diverse and inclusive environment for all employees.
