At a Glance
- Tasks: Drive customer success and build strong relationships with clients and partners.
- Company: Join Huntress, a remote team on a mission to revolutionise cybersecurity.
- Benefits: Remote work, competitive salary, personal leave, and professional growth opportunities.
- Other info: Inclusive culture valuing every team member's voice and contributions.
- Why this job: Make a real impact in cybersecurity while helping customers thrive.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Reports to: Manager, Channel Account Management
Location: Remote UK
Compensation Range: £73,800 base with on target earnings at £123,000 plus equity
What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 3M+ endpoints and 1M+ identities worldwide, elevating under-resourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You’ll Do: Huntress is looking for our first Account Executive II to add to our newly established and quickly growing team in the UK and Ireland. Channel Account Managers are part of a team at Huntress that plays a critical role in expanding our relationships with our customers and ensuring their success across our platform. This role will be responsible for driving business efforts toward loyalty, renewals, expansion, satisfaction, and everything else related to post-sales success. This position will work closely with both sales and marketing to come up with creative ways to help our customers be successful with Huntress through training, education, and empowerment. Externally facing, this is a dual role that engages with both our customers as well as our third-party reseller partners to ensure we’re meeting the needs of customers and partners alike. This high-impact, high-visibility role will be key in helping the company achieve business goals through customer satisfaction and engagement. Success in this position will be measured by customer satisfaction, retention, and expansion.
Responsibilities:
- Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned customer organizations
- Contribute to team goals around retention, expansion, and satisfaction
- Develop creative ways to engage with customers
What You Bring To The Team:
- 5+ years of experience in Customer Success, Account Management, or Direct Sales roles, ideally focused on mid-market and below
- Strong experience in SaaS, preferably related to the cyber-security industry
- Experience with HubSpot, or other similar CRM platforms
- Passionate about working with both customers and partners alike
- Strong bias to action and ability to get things done efficiently and effectively
What We Offer:
- 100% remote work environment - since our founding in 2015
- New starter home office set up reimbursement (£398)
- Generous personal leave entitlements
- Digital monthly reimbursement (£92)
- Travel to the US 1-2 times/year for various company events
- Pension
- Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit small businesses.
Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page.
Channel Account Manager II - EMEA employer: Huntress
Huntress is an exceptional employer that champions a fully remote work culture, allowing employees to thrive in a flexible environment while making a significant impact in the cybersecurity landscape. With a strong focus on inclusivity and personal growth, employees benefit from generous leave entitlements, home office setup reimbursements, and access to coaching platforms, all while being part of a passionate team dedicated to protecting businesses worldwide. Join us in our mission to empower under-resourced IT teams and experience a workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Account Manager II - EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Channel Account Manager II - EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress:Your cover letter is your chance to shine! Tell us why you want to work at Huntress specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress!
How to prepare for a job interview at Huntress
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
