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- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced environment.
- Company: Friendly Castleford-based team that values expertise and exceptional service.
- Benefits: Competitive salary of £28,500 and a supportive work culture.
- Why this job: Make a real difference every day while collaborating with a dynamic team.
- Qualifications: Strong communication skills and ability to handle multiple tasks effectively.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 22800 - 34200 £ per year.
Are you a skilled Customer Service professional ready to take on a new challenge? Do you want to be part of a team that prides itself on expertise and values the people who help deliver exceptional service? My Castleford based client is seeking an experienced Customer Service Advisor to join their friendly, fast-paced team. This is an excellent opportunity for someone who thrives in a busy environment and enjoys making a real difference every day.
£28,500 Monday-Friday fully office based
Key Responsibilities- Deliver excellent customer service via Phone and Email always providing a positive experience.
- Handle orders, returns, complaints, and general enquiries promptly and professionally.
- Investigate and resolve delivery, pricing, invoice, and account queries.
- Manage customer complaints, including late, incorrect, or faulty orders.
- Collaborate with internal teams and external partners to resolve complex issues.
- Support the sales team by managing service-related tasks.
- Accurately maintain and update customer records.
- Provide feedback on customer service processes and contribute to improvements.
- Prioritise workload to consistently meet customer expectations and maintain high service standards.
- Ensure all customer and financial information is handled confidentially and securely.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Able to manage multiple tasks and priorities in a fast-paced environment.
- Team player who can collaborate effectively.
Please click APPLY today or email your CV to liberty.wood@huntress.co.uk
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Coordinator in Castleford employer: Huntress
Contact Detail:
Huntress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Castleford
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle complaints or tricky situations, and be ready to share your problem-solving strategies with the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Coordinator in Castleford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about this role and how you can contribute to delivering exceptional service. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Huntress
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure a positive outcome. This shows your understanding of the role and your ability to deliver exceptional service.
✨Showcase Your Problem-Solving Skills
Prepare specific examples that highlight your problem-solving abilities. Think of times when you resolved complaints or managed multiple tasks effectively. This will demonstrate your capability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Good communication is crucial in customer service, so be sure to convey your ideas confidently during the interview. You might even want to do a mock interview with a friend to get comfortable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
