Huntress, recruiting on behalf of our client, is seeking a proactive and detail-driven Call Centre Performance Analyst to join their Customer Service Centre. This insight-led role focuses on turning data into action to help teams deliver genuinely great customer service.
The successful candidate will support resource planning and forecasting, monitor live demand, review interactions, and produce performance reports to drive improvements while coaching colleagues and supporting frontline
#J-18808-LjbffrCall Centre Performance Insights Analyst employer: Huntress
Huntress is an excellent employer that values its employees by offering flexible working options and a competitive salary, making it an ideal place for HR professionals to thrive. With a strong focus on employee relations and compliance, the company fosters a supportive work culture that encourages professional growth and development. Located in Witham, employees benefit from free on-site parking and a collaborative environment that prioritises meaningful contributions to the organisation.
